Billing, Rates & Meters

Residents of Cambridge, Kitchener, (City of) Waterloo, Wilmot and Woolwich pay water and wastewater charges to the city/township in which they reside. The water/wastewater rate for the cities of Cambridge, Kitchener and Waterloo, as well as the townships of Wilmot and Woolwich, is determined and billed by the municipality. Please contact the appropriate municipality for more information.

Cambridge: 519-740-4524

Kitchener: 519-741-2450

Waterloo: 519-747-8718

Wilmot: 519-634-8444

Woolwich: 519-669-1647 



   Cost per cubic meter  Monthly fee
 Water  $2.58  $9
 Wastewater  $2.01  $7

Residents of the Township of North Dumfries and the Township of Wellesley are billed for water and wastewater by the Finance Department, Region of Waterloo. Call Accounts Receivable at 519-575-4490 for more information.

Villages in the Township of North Dumfries:  Ayr, Branchton, Lloyd Brown, Roseville

Villages in the Township of Wellesley:  Heidelberg, Linwood, St. Clements, Wellesley


Note: Operation and maintenance of the water distribution and wastewater collection systems for both North Dumfries and Wellesley townships is the responsibility of The Region of Waterloo. Call 519-575-4400, regarding meters, shut-off valves, etc.


For residents of North Dumfries and Wellesley townships, the following forms can be printed and mailed/faxed to the address below:


Mail or fax completed forms to:

Finance - Accounts Receivable

150 Frederick Street, 4th Floor

Kitchener, ON  N2G 4J3

or fax "To The Attention of Accounts Receivable" at 519-575-4448.

EMAIL inquiries regarding water billing, should be sent to:



Payment information:

Standard methods of payment apply for Region of Waterloo water bills:


  • For credit card payments,  519-575-4490 select option #1, weekdays 8:30 a.m. - 4:30 p.m. 
  • Payment in person, including cash, debit card, credit card and cheque, can be made at the Region of Waterloo Administrative Headquarters, 150 Frederick Street, Kitchener, 4th floor, Finance-Accounts Receivable.


Wholesale Water Rates

The cost of water supply and wastewater functions in Waterloo Region is fully funded by user rates and development charges.

The Region of Waterloo is responsible for supplying bulk water at a wholesale rate to the following municipalities: Cambridge, Kitchener, Waterloo, Wilmot and Woolwich. 

The 2017 wholesale rates are $1.0251 per cubic meter for water and $1.0890 per cubic meter for wastewater (sewage).