Billing, Rates & Meters

The cost of water supply and wastewater functions in Waterloo Region is fully funded by user rates and development charges.

Cambridge, Kitchener, Waterloo, Wilmot and Woolwich

The Region of Waterloo is responsible for supplying bulk water at a wholesale rate to the following municipalities: Cambridge, Kitchener, Waterloo, Wilmot and Woolwich.

The 2018 wholesale rates are $1.0446 cents per cubic meter for water and $1.1750 cents per cubic meter for wastewater (sewage).

Your water rate (the one shown on your water bill) is determined and billed by your municipality. Please contact your municipality for more information.

  • Cambridge: 519-621-3530
  • Kitchener: 519-741-2450
  • Waterloo: 519-886-2310
  • Wilmot: 519-634-8444
  • Woolwich: 519-669-1647 

Wellesley and North Dumfries current water rates

   Cost per cubic meter  Monthly fee
 Water  $2.78  $9
 Wastewater  $2.13  $7

Residents of the Townships of Wellesley and North Dumfries are billed for water and wastewater by the Finance Department, Region of Waterloo.  Call Accounts Receivable at 519-575-4400 for more information. 

Note: Operation and maintenance of the water distribution and wastewater collection systems for both Wellesley and North Dumfries Townships are the responsibility of The Region of Waterloo. Call 519-575-4400, regarding meters, shut-off valves, etc.

The following forms can be printed and mailed:

Mail or fax completed forms to:

Finance - Accounts Receivable

4th Floor, 150 Frederick Street

Kitchener, ON  N2G 4J3

By fax:  "To The Attention of Accounts Receivable" at 519-575-4448.

Payment information:

Standard methods of payment apply for Region of Waterloo water bills:

  • For credit card payments, call 519-575-4490 ext. 3044, Monday to Friday from 8:30 a.m.- 4:30 p.m.

  • Payment in person, including cash, debit card, credit card and cheque, can be made at the Region of Waterloo Administrative Headquarters, 4th Floor, Finance-Accounts Receivable located at 150 Frederick Street, Kitchener