You may register and download bid opportunities at: Tenders, Proposals, Consultant Selections, Pre-Qualifications and Expressions of Interest.
Terms and Conditions for Purchase Orders
Why are we here?
We are governed by the Region's Purchasing By-law, which is the Policy that dictates the processes required for the expenditure of public funds. The purchasing by-law is updated every 5 years. All amendments to the by-law requires Regional Council approval.
Region of Waterloo Procurement is responsible for the procurement of all goods and services for all divisions within the Region. We are responsible for the complete end to end competitive bid process, vendor performance evaluations and contract negotiations. All purchases in excess of $100,000 are reported to Regional Council.
Accessible Customer Service Training Requirements - Contractors, Consultants and Service Providers
Third party Contractors who deal with the public or other third parties on behalf of the Region of Waterloo, as well as contractors who participate in developing Region of Waterloo policies, practices or procedures governing the provision of goods and services to members of the public or other third parties, must comply with the Accessibility for Ontarians With Disabilities Act, 2005 ("AODA"), in particular the Accessibility Standards for Customer Service, O. Reg. 429/07 as well as the Integrated Accessibility Standards, O. Reg. 191/11.
In accordance with the requirements of section 6 of the Accessibility Standards for Customer Service and section 7 of the Integrated Accessibility Standard, contractors shall ensure that all of their employees, agents, volunteers or others for whom they are responsible receive training about the provision of goods and services provided to people with disabilities. The training should include a review of the purposes of the AODA and the requirements of the Customer Service Regulation, the requirements of the accessibility standards referred to in the Integrated Regulation and on the Human Rights Code as it pertains to persons with disabilities.
Third party contractors and other service providers are to ensure that training records are maintained, including dates when training is provided, the number of personnel who received training and individual training records. Contractors are required to complete the Region of Waterloo AODA Contractor Compliance Form and keep on file to ensure that this information is available, if requested by the Region of Waterloo.
Access an e-learning course:
The training requirements can be fulfilled by completing an e-Learning course
"Serve-ability: Transforming Ontario's Customer Service"
Training modules on Integrated Accessibility Standards
Ontario Human Rights Code as it pertains to people with disabilities
Where are we located?
The Procurement office is located at 150 Frederick Street, 4th Floor, Kitchener, ON N2G 4J3. Telephone: 519-575-4433, fax: 519-575-4494. Hours of Operation: 8:30 a.m. - 4:30 p.m. Monday-Friday.
The Region of Waterloo has launched a new Bid Opportunity System. (Sept. 2014)