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Frequently Asked Questions for Taxi Cab Drivers

What training is required for taxi-cab drivers?

It is up to each taxi-cab broker to provide training to their taxi-cab drivers, including specifics on the Taxi-cab By-law.

Can my taxi-cab brokerage (Metered Taxi-cabs) charge less than the approved fee?

The regulated fare in the Taxi-cab By-law is a maximum which can be charged for a taxi-cab service by hail,  taxi stand, or phone-call.  There is nothing which prevents the Taxi-cab broker from charging less than the regulated amount.  The By-law does not regulate driver's pay and other "labour law" type issues.

How much will a taxi-cab driver's license cost?

A new application for a taxi-cab driver license will cost $120.00; the fee to renew a taxi-cab driver license will cost $100.00.   Any taxi-cab broker may also apply to issue licensed on the Region's behalf at a reduced cost.

Can my taxi-cab brokerage (traditional metred taxi-cabs) charge more than the Region-regulated fare?

It is illegal for a taxi-cab broker (traditional metred taxi-cabs) to charge more than the Region-regulated fare where the taxi-cab service was the result of a hail (a wave to a taxi-cab to say you would like a ride), taxi stand, or telephone call.  The maximum charge in this case is whatever appears on the taxi-cab meter at the end of the service.

Does my taxi-cab driver license change under the new Taxi-cab By-law?

No, anyone who held a valid taxi-cab driver license the day the new TBy-law takes effect will continue to hold the same license until the expiry date of the license.

Does my taxi-cab driver license allow me to drive an accessible taxi-cab vehicle?

No, unless your taxi-cab driver license is specifically endorsed as "accessible"; if so, you may drive either types of taxi-cab. The upgrade to accessible is free provided you submit proof of traning. 

Does my taxi-cab driver license allow me to drive for UBER or other auxiliary taxi-cab brokers with my personal vehicle?

Holding a taxi-cab driver license is not enough to use your personal vehicle to provide taxi-cab service; the vehicle must also be licensed as an auxiliary taxi-cab, be operated under the authority of an auxiliary taxi-cab broker and have proper insurance.

I am licensed as both a taxi-cab driver and a limousine driver under the current  By-law, how will my licenses be transitioned to the new By-law?

Anyone who held a valid taxi-cab driver license the day the new  By-law takes effect will continue to hold the same license until the expiry date of the license.  Limousine driver licenses will no longer exist in the new By-law, any valid Limousine Driver licenses will become a Taxi-cab Driver license; there will no longer be a distinction between a Taxi-cab Driver license and a Limousine Driver license.

Will there continue to be an inspection process?

Yes, a Municipal Law Enforcement Officer employed by the Region of Waterloo, the Clerk and a Police Officer may inspect a taxi-cab; the Region's Municipal Law Enforcement Officers will continue to inspect all types of taxi-cab vehicles as part of their regular duties.

Please note, it is an offence under the Taxi-cab By-law to fail to comply with a direction to attend inspection.

What do I need to do to become a taxi-cab driver?

You first need to obtain sponsorship from a Taxi-cab Vehicle Owner and  Broker and provide evidence of such to the Region, a complete application form along with a satisfactory criminal record check, satisfactory MTO driver's abstract and the designated fee.

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