Procurement & Supply Services

Welcome to the Regional Municipality of Waterloo's Procurement and Supply Services Division.

Please follow the link for a listing of bid opportunities including Tenders, Proposals, Consultant Selections, Pre-Qualifications and Expressions of InterestNote: Some documents may take several minutes to load due to their large file size.

The Region of Waterloo has launched a new Bid Opportunity System.

Why are we here?

We are governed by the Region's Purchasing By-law, which is the Policy that dictates the processes required for the expenditure of public funds. The purchasing by-law is updated every 5 years. All amendments to the by-law requires Regional Council approval.

Terms and Conditions for Purchase Orders

Who are we?

We are trained professionals who are responsible for the procurement of all goods and services for all departments within the Region.  Procurement and Supply Services reports directly to the Chief Financial Officer.

What do we do?

We are responsible for the complete end to end competitive bid process, vendor performance evaluations, contract negotiations, management of the Region's fuel supply and 3 regional stockrooms.  All purchases in excess of $100,000 are reported to Regional Council.

Where are we located?

The Procurement office is located at 150 Frederick Street, 4th Floor, Kitchener, ON  N2G 4J3.  Telephone: 519-575-4433, fax: 519-575-4494.  Hours of Operation: 8:30 a.m. - 4:30 p.m. Monday-Friday.

The Regional Stockrooms are located at:

Grand River Transit North Depot, 250 Strasburg Road, Kitchener, ON.  Telephone: 519-575-7597 Ext. 7269.  Hours of Operation: 24 hours per day Monday-Friday.

Grand River Transit South Depot, 260 Conestoga Blvd., Cambridge, ON.  Telephone: 519-623-9302.  Hours of Operation: 7:30 a.m. - 3:30 p.m. Monday-Friday.

Operations Centre - 100 Maple Grove Road, Cambridge, ON.  Telephone: 519-650-8299.  Hours of Operation: 7:30 a.m. - 4:00 p.m. Monday-Friday.


Accessible Customer Service Training Requirements - Contractors, Consultants and Service Providers

Third party Contractors who deal with the public or other third parties on behalf of the Region of Waterloo, as well as contractors who participate in developing Region of Waterloo policies, practices or procedures governing the provision of goods and services to members of the public or other third parties, must comply with the Accessibility for Ontarians With Disabilities Act, 2005 ("AODA"), in particular the Accessibility Standards for Customer Service, O. Reg. 429/07 as well as the Integrated Accessibility Standards, O. Reg. 191/11.

In accordance with the requirements of section 6 of the Accessibility Standards for Customer Service and section 7 of the Integrated Accessibility Standard, contractors shall ensure that all of their employees, agents, volunteers or others for whom they are responsible receive training about the provision of goods and services provided to people with disabilities.  The training shoud include a review of the purposes of the AODA and the requirements of the Customer Service Regulation, the requirements of the accessibility standards referred to in the Integrated Regulation and on the Human Rights Code as it pertains to persons with disabilities.

Third party contractors and other service providers are to ensure that training records are maintained, including dates when training is provided, the number of personnel who received training and individual training records.  Contractors are required to complete the Region of Waterloo AODA Contractor Compliance Form and keep on file to ensure that this information is available, if requested by the Region of Waterloo.

Access an e-learning course:

The training requirements can be fulfilled by completing an e-Learning course

"Serve-ability: Transforming Ontario's Customer Service"

Training modules on Integrated Accessibility Standards

Ontario Human Rights Code as it pertains to people with disabilities