Region of Waterloo Clerk
150 Frederick Street 2nd Floor,
Kitchener, ON N2G 4J3

Phone: 519-575-4420
TTY: 519-575-4608
Fax: 519-575-4481

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By-law Enforcement

Taxi by-law review

The Region of Waterloo has regulated taxis and other taxi type service since 1973 with the last major review of the industry conducted in 2004. The Region currently licenses traditional taxi, limousines, and special transportation vehicles.  These vehicles have been regulated to ensure passenger safety and fair, consistent pricing.

Over the past number of years, the Region has been approached on a number of issues including: closed circuit monitoring, non-traditional forms of taxi operation, pricing, fairness and competition, contracting services and accessibility requirements. Considerable change has also taken place within the industry as technology advances.  For these reasons the Region has agreed to undertake a review of the taxi by-law. 

What is being reviewed?

The Region is reviewing the key elements of three by-laws, the Taxi-Cab Meter By-law, Limousine By-law and Special Transportation Vehicle By-law.  The Region has the authority to regulate taxi type services in accordance with the Municipal Act.  We want to hear from  organizations, current licence holders, potential service providers, experts, industry stakeholders, users  and interested citizens about how the by-laws can be changed. Based on what we have heard from members of the public, interested groups and Councillors, there are four main themes that this review will focus on:

  • modernizing the by-law;
  • addressing industry and technology trends;
  • simplifying regulatory process; and
  • improving public safety and consumer protection   

Decision Making Process:

Phase 2 of the consultation process is now under way. The Region of Waterloo will hold a Licensing and Hearings Committee meeting to discuss report PDL-CAS-15-09, Taxi By-law Review - Detailed Regulations on Wednesday, June 8, 2016 at 3:30 p.m.  in the Regional Council Chambers, 2nd Floor, 150 Frederick Street, Kitchener.

Anyone wishing to register as a delegation can contact the Regional Clerk's Office at 519-575-4400 or before 4:30 p.m. on Monday, June 6, 2016. 


To receive updates on the Taxi by-law review progress subscribe to our mailing list. Simply enter your contact information and select "Taxi By-law Review" from the available subscriptions list. 

Additional Items of Interest


 Report PDL-CAS-15-09, Taxi By-law Review - Detailed  Regulations

 June 8, 2016

 Accessibility Service in the Region of Waterloo

 April 20, 2016

 Region of Waterloo Current Taxi-Cab Regulatory Regime,  Taxi  By-law Review

 April 20, 2016

 Data Analysis Report: Phase 2 Consultation

 April 20, 2016

 Report PDL-CAS-16-08, Taxi By-law Review: Phase II Key  Policy Questions

 April 20, 2016

 Taxi By-law Review Phase II Discussion Guide

 Spring/Summer  2016

 Report PDL-CAS-16-05, Comprehensive Taxi By-law Review,  Phase 2

 March 2, 2016

 Report PDL-CAS-15-12/PDL-LEG-15-82, Taxi By-law  Review  Update

 December 8,  2015

 The Competition Bureau White Paper on the Taxi  Industry 

 November 26,  2015

 Data Analysis Report: Phase 1 Consultation 

 November 10,  2015

 Report PDL-CAS-15-08, Taxi By-law Review

 August 11, 2015

 Draft Taxi By-law

 As of July 1,  2015

For further information, please contact:

Taxi By-law Review
c/o The Regional Clerk's Office
Region of Waterloo
150 Frederick Street, 2nd Floor, Kitchener, ON N2G 4J3
P: 519-575-4400 |F: 519-575-4042 |TTY: 519-575-4608