Contact(s)

Region of Waterloo Clerk
150 Frederick Street 2nd Floor,
Kitchener, ON N2G 4J3

Phone: 519-575-4420
TTY: 519-575-4608
Fax: 519-575-4481

Map to Region of Waterloo Clerks Office
Email the Region of Waterloo Clerk
Link to Region of Waterloo Web Site

By-law Enforcement

Taxi by-law review

The Region of Waterloo has regulated taxis and other "vehicles for hire" since 1973 with the last major review of the industry conducted in 2004. The Region currently licenses traditional taxi, limousines, and special transportation vehicles.  These vehicles have been regulated to ensure passenger safety and fair, consistent pricing.

Over the past number of years, the Region has been approached on a number of issues including: closed circuit monitoring, non-traditional forms of taxi operation, pricing, fairness and competition, contracting services and accessibility requirements. Considerable change has also taken place within the industry as technology advances.  For these reasons the Region has agreed to undertake a review of the taxi by-law. 

What is being reviewed?

The Region is reviewing the key elements of three by-laws, the Taxi-Cab Meter By-law, Limousine By-law and Special Transportation Vehicle By-law.  The Region has the authority to regulate taxis/vehicles for hire in accordance with the Municipal Act.  We want to hear from municipalities, organizations, current licence holders, potential service providers, experts, industry stakeholders, users  and interested citizens about how the by-laws can be changed.  We are interested in all suggestions.  Based on what we have heard from members of the public, interested groups and Councillors, there are four main themes that this review will focus on:

  • modernizing the by-law;
  • addressing industry and technology trends;
  • simplifying regulatory process; and
  • improving public safety and consumer protection.   

Decision Making Process:

Phase 1 of the consultation is now complete. A Data Analysis Report: Phase 1 Consultation is now available. An additional report, PDL-CAS-15-12/PDL-LEG-15-82, will be presented to the Licensing and Hearings Committee on Tuesday, December 8, 2015. It is anticipated that Phase 2 of the consultation process will commence in 2016. This phase will include more formal consultation with public meetings to commence once the by-law has been redrafted.

Additional items of interest:

The Competition Bureau White Paper on the Taxi Industry 

For further information, please contact:

Angelo Apfelbaum
Manager, Licensing and Enforcement Services
Regional Municipality of Waterloo
150 Frederick Street, 2nd Floor, Kitchener, ON N2G 4J3
P: 519-575-4591 |F: 519-575-4042 |TTY: 519-575-4608
E: regionalclerk@regionofwaterloo.ca 

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