Region of Waterloo Clerk
150 Frederick Street 2nd Floor,
Kitchener, ON N2G 4J3

Phone: 519-575-4420
TTY: 519-575-4608
Fax: 519-575-4481

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By-law Enforcement

Taxi by-law review

The Region of Waterloo has regulated taxis and other "vehicles for hire" since 1973 with the last major review of the industry conducted in 2004. The Region currently licenses traditional taxi, limousines, and special transportation vehicles.  These vehicles have been regulated to ensure passenger safety and fair, consistent pricing.

Over the past number of years, the Region has been approached on a number of issues including: closed circuit monitoring, non-traditional forms of taxi operation, pricing, fairness and competition, contracting services and accessibility requirements. Considerable change has also taken place within the industry as technology advances.  For these reasons the Region has agreed to undertake a review of the taxi by-law. 

What is being reviewed?

The Region is reviewing the key elements of three by-laws, the Taxi-Cab Meter By-law, Limousine By-law and Special Transportation Vehicle By-law.  The Region has the authority to regulate taxis/vehicles for hire in accordance with the Municipal Act.  We want to hear from municipalities, organizations, current licence holders, potential service providers, experts, industry stakeholders, users  and interested citizens about how the by-laws can be changed.  We are interested in all suggestions.  Based on what we have heard from members of the public, interested groups and Councillors, there are four main themes that this review will focus on:

  • modernizing the by-law;
  • addressing industry and technology trends;
  • simplifying regulatory process; and
  • improving public safety and consumer protection.   

Decision Making Process:

Staff are consulting with the public and stakeholders and will make recommendations to Council based on their expertise, public comments and stakeholder information.  Ultimately, Regional Council will make the decisions on the changes needed to the by-laws. 

It is anticipated that this public consultation process will take approximately two months.  After the comments have been collected and reviewed, further changes will be made to the draft by-law.  A further, more formal consultation, including public meetings will commence once the by-law has been redrafted.  The intent is to implement a finalized by-law for January 1, 2016. 

All comments and information collected from this process will be reviewed by staff and used to assist in constructing a final draft by-law for review in the phase 2 formal Public Consultation process.

Provide input on the draft  taxi by-law:

Draft taxi by-law.

View background information for the DRAFT by-law by downloading the
comparison of Taxis vs. Auxiliary Taxis.

The Region has prepared a Discussion Guide that provides background information and details on how the public can provide comment and input on the draft by-laws.

Citizens can also contribute by completing the online survey seeking feedback on the draft by-laws.

For more information please read the Committee report.

Upcoming Public Information Centres:

Public Information Centres


Date/Time of Meeting

Response Deadline 

Public Information Centre #1 (Waterloo)

 99 Regina Street, Waterloo, in the AtriumWaterloo - Wednesday, August 26, 2015; 5-8pm Friday, October 2, 2015

Public Information Centre #2 (Cambridge)

150 Main Street, Cambridge, in the front lobbyCambridge - Wednesday, September 9, 2015; 5-8pmFriday, October 2, 2015

Public Information Centre #3 (Kitchener)

150 Frederick Street, Kitchener, in the front lobby

Kitchener - Wednesday, September 23, 2015; 5-8pm

Friday, October 2, 2015

Please note all Public Information Centres are Drop-in Format and staff will be in attendance. 

For further information, please contact:

Angelo Apfelbaum
Manager, Licensing and Enforcement Services
Regional Municipality of Waterloo
150 Frederick Street, 2nd Floor, Kitchener, ON N2G 4J3
P: 519-575-4591 |F: 519-575-4042 |TTY: 519-575-4608