Region of Waterloo General Inquiries

Contact Information for General Inquiries
150 Frederick St., Kitchener, Ontario N2G 4J3

Phone: 519-575-4400
TTY: 519-575-4608

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Human Resources and Citizen Service

The Human Resources and Citizen Service department provides leadership and support to the organization in the development of its people and the fostering of service excellence.

The department provides a broad range of Human Resources activities related to employee recruitment, retention, training and engagement, as well as compensation management, benefit and system administration, health and safety and labour relations. Human Resources and Citizen Service is also responsible for the Region's evolving Citizen Service functions, including the Service First Call Centre and the Region's Service Improvement Strategy.
The department focuses on the key links between engaged and supported employees and the provision of excellent service.

The Divisions in Human Resources are:

  • Employee Relations
  • Employee and Organizational Effectiveness
  • Employee Services and Systems 
  • Citizen Service