Region of Waterloo General Inquiries

Contact Information for General Inquiries
150 Frederick St., Kitchener, Ontario N2G 4J3

Phone: 519-575-4400
TTY: 519-575-4608

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Public InputStrat Chat logo

Share your thoughts and ideas with the Region of Waterloo at the "Strat Chat' online discussion forum. Help set the Region's priorities for 2015-2018.

 Join the conversation at Strat Chat

The Region of Waterloo provides more than 60 per cent of government services directly and indirectly to the community.  Regional Council will be reviewing these services and developing new priorities for their 2015-2018 Council term. The Region wants to ensure that its programs and services continue to meet the evolving needs of the community in the most efficient and effective manner.

The Region will be collecting community input over the winter and spring of 2015 to identify where the Region should focus financial and people resources to provide the value to the community. The consultation will explore:

  • The most pressing priorities of the community.
  • Where the Region should consider adjusting service levels to meet changing community needs. 
  • Where the Region should do things differently in order to improve efficiency and effectiveness.

Service review logoInformation gathered from the public will be used in setting priorities for the Region's 2015-2018 Strategic Plan. In addition, the public input will help inform the Region's ongoing Service Review. The goal of the Service Review is to ensure the Region's services provide the best value to the community. The review will look at whether there are ways to provide our current programs and services more efficiently and effectively and/or whether we should consider adjusting the level of service we provide in some areas to better reflect changing circumstances in our community.

Starting in late January 2015, public input will be gathered through a variety of methods including:

Public opportunities for these important conversations will take place from January 2015 - June 2015. 

If you are interested in taking part in the on-line discussion forum
you can register and contribute at

Focus Groups
The Region will be hosting a series of focus groups starting in March. Members of the public can reserve a place by registering online.

Focus group schedule:

Focus Group 1: March 9/15
150 Frederick Street,
Room 110
10:00 - 12:00 pm
Focus Group 2: March 25/15
Sunnyside Home,
247 Franklin St. N.
10:00 - 12:00 pm

Focus Group 3: April 9/15
99 Regina St., S. 
Room 508
10:00 - 12:00 pm

Cambridge focus group - coming soon!

Wilmot focus group - coming soon!

Wellesley focus group  - coming soon!

North Dumfries focus group - coming soon!


Community Forums (register online)

Forum title: Changing Community Demographics: The changes that affect us all!

The Region of Waterloo would like to invite you to a Community Conversation
to discuss our changing population and the trends that could shape our
community's future.  

Key note speaker Doug Norris (Chief Demographer at Environics Analytics) will discuss the shifts in our community's population and the potential implications
 for policies, programs and services.

We hope you can join us to:

  • Discuss the trends and implications these changing demographics have
    on community programs and services.
  • Share your thoughts and ideas to help inform the Region of Waterloo's
    priorities for the 2015-2018 Strategic Plan. 

Two forum sessions are being offered in March:

Thursday,   March 26, 2015

7:00 - 9:00 pm

Waterloo Region   Museum

10 Huron Road


Free parking

Friday, March 27, 2015

10:00am - 12:00 pm

150 Frederick Street


Council Chambers

This session will also be webcast.

RSVP for the forums online

Or contact: Carl Nattrass 519-575-4757ext. 3537 at

You can download a one page flyer to post at your organization. Please feel free to forward this document to people you think might be interested in attending one of the community forums.

Questions or comments can be directed to Lorie Fioze at:

Lorie Fioze, Manager of Strategic Planning
150 Frederick St.
Kitchener, ON N2G 4J3
Phone: (519) 575-4758
Fax: (519) 575-4440
TTY: 519-575-4608