Welcome to Accessibility Planning

On this page you will find information about:

  Grand River Accessibility Advisory Committee (GRAAC)

GRAAC logo

Next GRAAC meeting:

Thursday, September 28, 2017 at 1:30 P.M.
Location: Conestogo Room, Kitchener City Hall, 200 King St W, Kitchener, ON. 

Minutes and Agendas

To view upcoming and past GRAAC agenda's and minutes, please visit the Region of Waterloo Advisory Committee page.


We are recruiting now for new members. Please complete the application form by October 13, 2017 or contact one of the staff listed below.

About the Grand River Accessibility Advisory Committee

GRAAC is a cross-disability municipal advisory committee which provides advice to the local municipal Councils of the Cities of Kitchener and Waterloo, the Region of Waterloo and the Townships of Woolwich, Wellesley, Wilmot, and North Dumfries. Members are chosen for their experience in the field of disability, and are people with lived experience with disability-issues. Members must have a willingness to work within the framework of a municipal advisory committee.

GRAAC's Mission

The Grand River Accessibility Advisory Committee assists the participation municipalities fulfill the purpose of the Accessibility for Ontarians with Disabilities Act by providing vision and advice in regards to the removal of barriers (physical, architectural, technological, informational, communicational, attitudinal, and policy/practice).

GRAAC Terms of Reference

GRAAC Terms of Reference as adopted by the Councils of the participating municipalities in 2015 are on the Region of Waterloo's Committee's of Council webpage. If you would like the terms of reference in another format please email GRAAC at

GRAAC Staff Contact

Please feel free to contact us with any inquiries at the e-mail addresses provided below.

 Cities of Kitchener and Waterloo
Lolita Paroski, Phone 519-741-2200 Extension 7226
TTY Number: 1-866-969-9994, 

Region of Waterloo
Gina Hickman, Phone 519-575-4757 Extension 3861
TTY Number: 519-575-4608,

North Dumfries Township
Lori Heinbuch, Phone 519-632-8800 Extension 122 
TTY: 519-621-9595,

Wellesley Township
Wendy Smith, Phone 519-699-4611,

Wilmot Township

Dawn Mittenholtz, Phone 519-634-8444 x 230

TTY: 519-634-5037,

 Woolwich Township
Julie Forth, Phone 519-669-6010, 



Region of Waterloo Accessibility Planning

The Region of Waterloo is committed to, and working towards ensuring that all Regional programs and services are accessible to everyone. Policies and programs are designed to respect the dignity, independence, integration and equal opportunity for all members of our community.

Accessibility Status Update

Each year the Region of Waterloo reports on the planned actions outlined
in the Multi-Year Accessibility Plan to identify, prevent, and remove barriers
in programs and services.  Below are links to our annual Accessibility Status Update reports.  Alternative formats of the reports are available upon request.

2016 Status Update

2015 Status Update

2014 Status Update

Multi-Year Accessibility Plan (2013-2017)

At the Region of Waterloo, we adopt a coordinated approach to making our programs and services more accessible. We have two main priorities related to accessibility:

  • To meet the requirements of the AODA (2005) Integrated Accessibility Standard Regulation.
  • To build awareness with Region of Waterloo staff to support identifying, removing, and preventing barriers for people with disabilities.

To learn more about the Region's strategy for meeting its priorities related to accessibility, please a summary of our Multi-Year Accessibility Plan.

The Plan summary and complete Multi-Year Accessibility Plan is available in alternate formats upon request.

Standards for Accessibility Policy

To learn more about what our customers can expect from us read our Standards for Accessibility Policy.

Standards for Accessibility Policy in rich text format.

Creatures with Careers: Service Animals Save Lives!

If you have a service animal, own a business that serves the public, or just want to learn more about service animals, take a look at our Guide to Service Animals

Service animals are important for many people with disabilities. The Region of Waterloo welcomes service animals at Regional facilities.

If you have a service animal, and the animal does not wear a noticeable vest or harness saying that it is a service animal, you may be asked to show identification that the animal is needed for reasons of a disability. 

Provincial Accessibility Standards

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is provincial legislation designed to ensure that Ontario is fully accessible by the year 2025.Through the legislation, accessibility standards are developed for the private and public sectors to ensure high-quality service delivery in the areas of customer service, information & communication, transportation, employment, and the built environment.

Our commitment to Accessible Customer Service

Under the Accessibility for Ontarians with Disabilities Act, 2005, the Region of Waterloo is committed to providing accessible customer service, including:

  • Personal assistance.
  • Your guide dog, service animal or support person is welcome on Regional premises to help you access our services.
  • Alternative formats, if you need our publications in a different format, just ask. Our staff will be happy to help you.
  • Training & communications.  Our staff are specially trained to provide services and goods to persons with disabilities. We are prepared and willing to meet your needs.
  • Notice of temporary service disruptions.
  • The Region will provide notice of temporary disruptions to services or facilities used by people with disabilities. Notices will be placed in the facility and on the internet as appropriate. Advance notice will be given where possible.

Contractors, volunteers, and other parties can access free online accessibility training modules by selecting the links below:

How are we doing on accessibility?

We welcome comments on the accessibility of our services. Contact Us to share your feedback.

Website Accessibility

The Region of Waterloo strives to make this website accessible to people with disabilities and aims to reach the WCAG 2.0 standard. To learn more about using the accessibility features of this site visit the website accessibility page.

Alternate Formats

All of the Region of Waterloo's documents required under the AODA are available in accessible formats upon request. To request documents related to accessible customer service, our Multi-Year Accessibility Plan, or to request an alternate format of our Accessibility Policy, please contact:


Email: Gina Hickman, Service Planning Associate
Telephone: 519-575-4757 ext. 3861
TTY: 519-575-4608


Customers who use TTY can access all Region of Waterloo services with a single TTY number.  People who are Deaf, deafened, hard of hearing, or with speech disabilities can call 519-575-4608.