Safe Voluntary Isolation Site

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About the Safe Voluntary Isolation Site

The Safe Voluntary Isolation Site is a safe place for you to stay to help you rest and recover, and to reduce the spread of COVID-19 within your home and in the community. There are no costs to you to stay at the isolation site. The site is private and welcoming, with many comforts of home. It is a hotel, not a medical setting. At the site, you will have a private hotel room with Wi-Fi, a computer to borrow, a TV, telephone, small fridge, three meals a day, and a coffee machine. 

A Resource Coordinator from Carizon Family and Community Services can also provide individualized service for you while you stay at the site and for any household members (including your family of choice). This service includes one-on-one check-in calls and help for you and your household to connect with a variety of services that can support your emotional, spiritual, cultural, or practical needs.

If you need a space to isolate to protect yourself or others from COVID-19, consider applying for the isolation site. Our goal is to reduce barriers for you to safely isolate. If you care for a child or loved one, they can isolate with you.

This project is made possible through funding from the Public Health Agency of Canada. Ce projet est rendu possible grâce au financement de l’Agence de la santé publique du Canada.

Video

Watch this short video to see what the isolation site looks and feels like.

You can also watch this video in the following languages:

Eligibility and how to apply

Who is eligible?

You are eligible to use the isolation site if you:

  • Need to isolate to protect yourself or others from COVID-19; and
  • Cannot safely isolate in your own home; and
  • Are a resident of Waterloo Region; and
  • Do not require onsite medical support.

Everyone who needs a safe place to isolate and is eligible for the program is welcome at the isolation site regardless of their age, race, gender identity or sexual orientation.

There are other isolation programs available:

  • If you are experiencing homelessness - contact Housing Helpline (519-624-9133)
  • If you are returning from international travel - visit the Federal Quarantine Sites webpage.

How do I apply?

If you are eligible, you can apply by:

  • Completing the online form; or
  • Calling the isolation site team: 226-753-3089.

We reply to emails, phone calls and applications between 9 a.m. to 5 p.m., seven days a week. If you contact us after hours, we will reply to you the next day. A Site Coordinator will review your application and contact you to let you know if you are eligible. If you are eligible, the Coordinator will complete the intake process with you, which includes collecting information about you, arranging check-in and transportation to the site, and providing you with more information about the isolation site. An interpretation service is available if required.

Information for service providers and community leaders

If you know someone in need of a safe space to isolate, please share this webpage with the person or help the person to apply.

Please review the resource section to help you share information about the Safe Voluntary Isolation Site.

More Information

Location 

The isolation site is located centrally in Waterloo Region. To protect your privacy and ensure your safety, the exact location of the site is not shared publicly.

Transportation 
We can arrange rides to and from the site as needed, at no cost to you. You can also drive yourself to the site; there is no charge for parking. 
Amenities 

The following are included during your stay:

  • Three meals daily (the chef will try to accommodate dietary restrictions)
  • Phone (local calls only)
  • TV
  • Wi-Fi
  • Laptop
  • Small refrigerator
  • Cleaning supplies and masks
Services 

The isolation site is not a medical space and there is no medical staff onsite. If requested, we can refer you to a service to have a medical person check-in with you virtually.

A Resource Coordinator from Carizon Family and Community Services can also provide individualized service for you while you stay at the site and for any household members (including your family of choice). This service includes one-on-one check-in calls and help for you and your household to connect with a variety of services that can support your emotional, spiritual, cultural, or practical needs.

Accessibility 

The site has elevators. Please let us know if you have any other accessibility needs and we will see how we can support you.

Information and privacy 

If you use the isolation site, we will ask you for your name, address, email, and phone number. We will also ask for information about your COVID-19 exposure and if you have tested positive for COVID-19. We will not ask you for a health card or proof of citizenship. You also do not need coverage through the Ontario Health Insurance Plan (OHIP) or Interim Federal Health Program (IFHP).

Here are some other ways we will ensure your safety and privacy:

  • The location of the site is not shared with the public.
  • There are no signs that would identify the space as an isolation site.
  • Information about you will only be shared with people who are helping with your recovery.
  • Entry to the site is controlled.
  • Hotel staff are on site at all times.
Visitors 

We understand that staying connected is important for your health and wellbeing. While you cannot have visitors at the site, you are welcome to use the phone to make local calls. You can also use the laptop provided and free Wi-Fi to connect virtually with friends, family, and services in the community.

Length of stay 

Your stay at the isolation site is voluntary. You can leave at any time and continue your self-isolation period in another location. You do not always have to isolate for ten days; it depends on your situation. Public Health will let you know how long to isolate.

Personal items 

To help you feel more comfortable during your stay, you are welcome to bring personal items, including your favourite food. Make the most of your stay—bring puzzles, books, music, self-care items, knitting and craft supplies, or other items that bring you joy. Store food in your personal mini fridge. You can also have someone drop off items or food.

Contact information 
If you have questions or would like more information about the isolation site, email safeisolation@regionofwaterloo.ca or call 226-753-3089.
Other 
  • You need to stay in your room while isolating
  • If you smoke, staff will let you know how to smoke during your stay
  • If you leave the isolation site before your isolation period has ended, you will not be able to re-enter
    • Exceptions to this rule include if you leave for an approved reason such as to receive COVID-19 testing or medical treatment

Resources

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