When you are no longer able to live at home, Sunnyside Home offers a warm, friendly atmosphere, modern amenities and quality care. Making sure you have the best quality of life is important to us. We look forward to getting to know you and helping you feel at home.
In response to the evolving changes with COVID-19 and under direction from the Ministry of Health, all non-essential visits to Sunnyside Home and Sunnyside Supportive Housing are suspended. Please see below for COVID-19 updates.
COVID-19 update - March 30, 2020
Ensuring the safety of people living on the Sunnyside campus is our top priority and all measures we take align with direction from the Ministry of Health and Public Health. We will continue to keep families informed as we respond to challenges that arise. Subscribe to this page (at the bottom) to receive updates.
- As of March 30th, there were no resident cases of COVID-19 at Sunnyside Home. You will be contacted directly if you or your family member is at risk of being impacted.
- A non-resident care staff member has been affected by the spread of COVID-19 in the community. Anyone living or working at Sunnyside with symptoms or direct contact with someone who has COVID-19 is isolated, tested, and contact is traced back to prevent spread. No staff member will be permitted to return to work until approved by Public Health.
- Staffing levels are being maintained through redeployment of qualified staff. Additional measures are being taken to ensure we continue to have enough qualified staff.
- Staff continue to use appropriate personal protective equipment as required by the Ministry of Health, stringent hand hygiene and cleaning measures to protect residents and staff.
- We have adequate supplies to meet our needs and are in contact with our suppliers.
- Sunnyside campus remains closed to all visitors with the exception of those deemed essential or those visiting the very ill or at end of life. Essential visitors are screened and cannot enter if they are symptomatic.
If any family member or essential visitor develops symptoms, please call Region of Waterloo Public Health at 519-575-4400 or email publichealth@regionofwaterloo.ca.
Thank you for your support in helping to keep the Sunnyside community safe.
| Essential visitors and new/returning residents |
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In order to protect the health and well-being of our residents and team members, the Ministry of Health has directed that all non-essential visitors stay home to contain the spread of the COVID-19 virus. The decision to suspend non-essential visitors was not taken lightly. We know how important these visits are for the people who live here and their loved ones, but based on what is known about of the spread of this virus we firmly believe this is the right decision to protect the health and well-being of our residents and staff. How to determine if you are considered an essential visitor Family members with a loved one who is at the end of their life, is very ill or is in an emergency situation will be considered essential, and will be screened upon entry. If you are uncertain if this applies to you, please contact your Team Leader or email Lindsay Marinovic. We will do all that we can to connect loved ones while these restrictions are in place, and we thank everyone for their patience and understanding. Protocols for essential visitors Essential visitors will not be permitted into the home if they have a fever, new cough or difficulty breathing, and/or they have travelled outside Canada in the past 14 days or have been in close contact with someone who is confirmed or suspected to have COVID-19. If you are an essential visitor, please limit your visits to two people per resident at any given time and do your part to protect residents from COVID-19 through safe practices of hand washing, use of hand sanitizer and by coughing or sneezing into your sleeve or tissue. Please also follow the visitor screening guidelines at the entrance. Residents or Tenants Leaving Sunnyside Residents and tenants are not permitted to leave the property unless it is absolutely necessary or it is an emergency. Screening will be conducted with any residents or tenants returning from essential or emergency appointments. We ask that family members refrain from visiting with residents outside on the grounds. If you wish to arrange a "window visit" with a person living at Sunnyside Home please email Lindsay Marinovic. New Residents Screening will be conducted with residents who are new to Sunnyside Home and the people accompanying them. For those who are cleared to move in, we will consider up to two movers and helpers as essential. The time that move in helpers can spend in the home will be limited and they will be required to leave as soon as all admission consents are completed. To reduce the risk of transmission, all residents who move into Sunnyside Home will be required to complete a 14 day period of self-solation and be placed in a private room for this period whenever possible. During this time new residents will remain in their room for all care and meals and staff having close contact will be required to wear personal protective equipment.
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| Non-essential visitors: How to connect with your family member |
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We understand that you may want to connect with your loved one and we hope that you will. We would like to offer some support in helping you to do that. Here are a few ways to connect: Email Lindsay Marinovic about any of the following:
Drop off a care package. If you would like to drop off a package, please deliver it to the main entrance between the hours of 9:00 a.m. and 4:00 p.m. Monday through Friday. There will be a staff member there collecting parcels and delivering them to residents. Please note that packages will be stored for 72 hours before they are delivered. Only non-perishible items will be accepted. Please make sure the package is clearly labeled with the first and last name of the person living at Sunnyside home. Please have patience if you call and we take longer than usual to respond. We are experiencing a high volume of calls and are doing our best to respond as quickly as possible. |
| Service changes in Sunnyside Home, Sunnyside Wellness Centre, and Dementia Services |
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Hair Salon, Foot Care and Dental Care. Unless it has been deemed an emergency, all non essential services will be on hold until further notice. This includes the Reflections Beauty and Barber Shop, foot care and dental care. Volunteer Services. Only volunteer services that are deemed essential will be employed, examples of this might include comfort care volunteers for end of life support. Care Conferences. In-person care conferences with people from outside of Sunnyside Home are on hold unless it is deemed essential. In these circumstances, these conferences will be done by phone or video call whenever possible. Attending Physicians/Nurse Practitioners. Physicians and Nurse Practitioners are still providing support to the Home however they will be adapting their rounds to minimize any potential exposure. Wherever possible they will be providing support remotely. Residents leaving the home. We strongly discourage residents from leaving the Home unless it is absolutely necessary or it is an emergency. In addition, we ask that families and visitors refrain from visiting outside of the premises or on the grounds. Sunnyside Wellness Centre The Sunnyside Wellness Centre is closed. All services, including post-surgical physiotherapy, have been suspended. This will remain until further notice. Community Alzheimer Programs The Kitchener day, evening and weekend programs as well as the Waterloo and Cambridge day programs are closed. The Kitchener overnight stay program remains open. Young Onset Dementia Association The Young Onset Dementia Association (YODA) is closed. |
| More information on COVID-19 |
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For more information, please visit these trusted sources: COVID-19: Guidance for the Health Sector Latest local information on the Novel Coronavirus Public Health: How to stop the spread of germs (PDF poster) Public Health Ontario resources (resources available in multiple languages) |
Welcome Home
Sunnyside Home is a long-term care home owned by the Region of Waterloo in the Stanley Park area of Kitchener. Our 263 residents are part of a vibrant community in a park-like setting on a campus of services for older adults. Our grounds have gardens, walkways and courtyards to enjoy. There are also many opportunities to get involved so you can continue doing things that make you happy or try something new.
This video will give you a glimpse into what life is like at Sunnyside.
Sunnyside is accredited with Exemplary Standing by Accreditation Canada, the highest level of accreditation for a long term care home in Canada, demonstrating excellence in quality improvement.
Vision, mission and values
Sunnyside Home is part of Seniors' Services, a division of the Region of Waterloo.
| Vision |
| We are a caring community where every person can live their best life. |
| Mission |
| We serve with the highest quality of care and service. We engage to create an inclusive, thriving and welcoming community. We inspire people to live hopeful, happy and healthy lives. |
| Values |
| Seniors' Services is guided by the values of the Region of Waterloo. We are committed to:
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How to apply
To apply for Sunnyside Home, visit the Waterloo Wellington Local Health Integration Network (WWLHIN) website or call the WWLHIN at 519-748-2222.
The WWLHIN can help you determine if you need long term care, or if you are able to stay in the community with care and support in your home. If it becomes too difficult for you to live on your own, they can offer long-term care options.
Rates, services, and amenities
Sunnyside Home offers many services and amenities that make you feel safe and comfortable while living here.
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View rates (set by the province of Ontario). For more information on rates, eligibility, and to apply for Sunnyside Home, visit the Waterloo Wellington Local Health Integration Network (WWLHIN) website or call the CCAC at 519-748-2222. The WWLHIN can help you determine if you need long term care, or if you are able to stay in the community with care and support in your home. If it becomes too difficult for you to live on your own, they can offer long-term care options. |
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| What residents are saying about us | ||||||||
| Every year we ask residents and family members at Sunnyside Home how we're doing. You can read what nearly 200 residents and families had to say about us in our most recent satisfaction survey. |
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| Tours |
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| Take a virtual tour of Sunnyside Home. Come in to Sunnyside Home! Call 519-893-8494, ext. 6360 to schedule a tour. |
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| Get involved | ||||||||
| There are many ways to get involved in the Sunnyside community, for residents and others who would like to lend a hand to older adults. Click below to learn more about each opportunity.
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Useful links
- Accreditation Canada
- Alzheimer's Society of Waterloo Wellington
- Waterloo Wellington Local Health Integration Network
- Ontario Ministry of Health and Long Term Care
- Waterloo Wellington HealthLine
- Health Quality Ontario
- AdvantAge Ontario
- Ontario Association of Residents' Councils (OARC)
- Family Councils Ontario
Protecting your privacy: We respect your right to confidential care. Please see our Information Practices Statement for details.
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