Billing Rates and Meters

water main cover on road

Waterloo Region uses a two-tier system to supply treated water and collect wastewater.

In North Dumfries and Wellesley Townships, the Region of Waterloo supplies treated water, collects wastewater and bills homes and businesses. Villages that receive their water service directly from the Region of Waterloo include; Ayr, Branchton, Heidelberg, Linwood, Lloyd Brown, Roseville, St. Clements, Wellesley.
In Cambridge, Kitchener and Waterloo and the Townships of Wilmot and Woolwich, the Region of Waterloo supplies treated water to the municipalities which, in turn, supply the water to the homes and businesses. The Cities and Townships then collect the wastewater from the homes and businesses and return it to the Region of Waterloo for treatment.

Who to contact about your water service

The location of your homes or business will determine which municipality provides your water services, including your water bill, water meter, storm-water management and shut-off valve.

If you live in:

Cambridge, contact the City of Cambridge
Kitchener, contact Kitchener Utilities
Waterloo, contact the City of Waterloo
North Dumfries Township, contact the Region of Waterloo
Wellesley Township, contact the Region of Waterloo
Wilmot Township, contact the Township of Wilmot
Woolwich Township, contact the Township of Woolwich

Water rates

User rates and development charges fully fund the costs of municipal tap water distribution and wastewater collection.

User rates

The City or Township - with the exception of the Townships of North Dumfries and Wellesley - where you live sets the user rate. Visit the website of your City or Township for your user rate.

Current user rates for North Dumfries and Wellesley Townships

The Region of Waterloo supplies treated water, collects wastewater and directly bills North Dumfries and Wellesley Townships homes and businesses with a municipal water and/or wastewater connection using a set user rate.

User rates for North Dumfries and Wellesley Townships
- $2.78 per cubic metre for municipal tap water
- $2.13 per cubic metre for wastewater (sewage)
Monthly service charge
- $9.00 for municipal tap water
- $7.00 for wastewater (sewage)

Wholesale rates for the Cities and Townships

Wholesale rates for the Cities and Townships are $1.0446 per cubic metre for municipal tap water and $1.1750 per cubic metre for wastewater (sewage).

The Region of Waterloo charges a wholesale rate to the Cities of Cambridge, Kitchener and Waterloo and the Townships of Wilmot and Woolwich to supply treated bulk water and collect wastewater. These municipalities then supply the water and collect wastewater at their set user rate to their residents and businesses.

Paying your water bill

Residents and businesses in Cambridge, Kitchener, Waterloo, Wilmot and Woolwich Townships receive water bills directly from the City or Township. Contact the City or Township with payment questions.

North Dumfries and Wellesley Townships residents and businesses with a municipal water and/or wastewater connection receive water bills from the Region of Waterloo Finance Department. Contact the Region of Waterloo Finance Department with your water billing questions.

North Dumfries and Wellesley Township residents and businesses can submit payment in person, by phone or through Canada Post.

Payment in person

Payment in person at Region of Waterloo, 4th floor, 150 Frederick Street, Kitchener. Office hours are 8:30 a.m. to 4:30 p.m., Monday to Friday excluding statutory holidays. Accepted methods of payment are cash, debit card, VISA, Master Card or cheque payable to Region of Waterloo.

Payment by phone

Payment by phone call 519-575-4400 or TTY (telephone for the deaf) is 519-575-4608. Office hours are 8:30 a.m. to 4:30 p.m. Accepted methods of payment are VISA or Master Card.

Payment by Canada Post

Payment by Canada Post mail cheque payable to Region of Waterloo and mail to Finance/Accounts Receivable, Region of Waterloo, 150 Frederick Street, 4th Floor, Kitchener, ON, N2G 4J3.

Emergency work

View list of emergency work and repairs.

Submit a service request for North Dumfries and Wellesley Townships

North Dumfries and Wellesley Township residents can use the following forms to submit billing and meter reading service requests.