Regional closures and service changes

Waterloo Region is in Step 3 of Ontario’s Roadmap to Reopen. For more information please review Reopening Ontario.

Waterloo Region residents are strongly advised to continue practicing public health measures and get vaccinated to slow the spread of COVID-19.

Region of Waterloo media releases

You can find more COVID information on your city or township website: Cambridge, Kitchener, Waterloo, North Dumfries, Wilmot, Wellesley and Woolwich.

Regional Museums 

As of Monday, July 12: Schneider Haus National Historic Site and the Ken Seiling Waterloo Region Museum will expand services to the public. McDougall Cottage remains closed. View the calendar for event details and how to register.

Doon Heritage Village

• Open Thursday to Sunday afternoons, from 1 p.m. to 4 p.m. for free walkthroughs of the Village (the Ken Seiling Waterloo Region Museum building and village buildings will be closed).  Pre-booking is required and capacity is limited due to current restrictions.
• Themed events are available on Friday, Saturday and Sunday mornings at 9:30 a.m. or 11 a.m.  Pre-booking is required, and capacity is limited due to current restrictions.
• ‘Dog Days at Doon’ – free strolls through Doon Heritage Village (with your dog) are held Wednesday evenings in July, from 6 p.m. to 8 p.m.  Pre-booking is required, and capacity is limited due to current restrictions. Village and Museum buildings are closed.

Schneider Haus

• Themed events are available on Saturday and Sunday mornings at 9:30 a.m. or 11 a.m. Pre-booking is required, and capacity is limited due to current restrictions.
• Open Saturday and Sunday afternoons from 1 p.m. to 4 p.m. for free drop-bys of the outdoor green space and exhibits.  Pre-booking is required, and capacity is limited due to current restrictions.  The historic house and outdoor buildings will be closed.

Region of Waterloo Library branches

As of Monday, July 12th, all Region of Waterloo Library branches will open for computer use by appointment only. Curbside services are available at rwlibrary.ca/librarytakeout or through our Ask a Librarian service at 226-748-8030.  

Region of Waterloo International Airport

As of Monday, June 14: Airport administration offices will reopen to the public. See the Airport website for more details.

150 Frederick Street, Regional Administrative Headquarters

As of Monday, June 14: Regional Administrative Headquarters will open its doors to the public, but services operating out of this location will continue by appointment only and online.  

Community Services

Community Services will continue to provide service at its three locations and follow the COVID-19 protocols below. 

Welcome Spaces are open! 

Welcome Spaces at 150 Main Street in Cambridge, 99 Regina St. S. in Waterloo, or 235 King St. E. in Kitchener will be open from 8:30 a.m. to 4:30 p.m. Monday to Friday. 

Navigators will be available to help connect you to services you need.

Masks will be available in the Welcome Spaces

A bylaw is now in place that requires everyone to wear a mask in enclosed public spaces. This includes our Welcome Spaces. When you enter, you will be offered a mask free of charge if you do not bring your own.

Appointment options

There will be staff on site should you need assistance, but due to COVID-19 restrictions only phone or online appointments are offered at this time. Please call 519-575-4400 if you would like to arrange an appointment. Computers are available if you need to come to the Welcome Space to meet staff virtually. If you are an Ontario Works participant and would like to book an appointment with your caseworker, please call them directly or call the number below to be connected.

If you have any questions, please call 519-575-4400 or email Community Services general inquiries. 

For more ways the Region and its partners are supporting the community during COVID-19, please visit our COVID-19 Community Supports page.

Grand River Transit

There will be no changes to transit services. 

Sunnyside Home

Please visit the Sunnyside Home webpage to see the latest COVID-19 related service restrictions and protocols. 

Garbage collection

Waste collection continues, as do the following COVID risk reduction rules:

• Bag all garbage (no loose garbage)
• Use a liner in the green bin and roll it down for collection;
• Tissue, napkins and paper towels should go into the garbage not the green bin.  

Drop-off sites remain open with plexiglass and no contact payment. The administrative office remains closed; service is provided electronically.

See the Garbage and Recycling page for the latest Waste Collection news.

Provincial Offences Court Closures

The Provincial Offences Court Office is open from 9 a.m. to 1 p.m. for front counter service.

For more information, please contact Region of Waterloo Provincial Offences court by emailing POA@Regionofwaterloo.ca.

Water services

Water Services continues to operate at full capacity, while observing strict safety and social distancing rules.  Residential water audits will be cancelled until the shutdown has been lifted.

If a service you are inquiring about isn't listed here, please visit www.regionofwaterloo.ca/HereForYou or call 519-575-4400 for more information.