Employment Support
The Region of Waterloo offers support to people who are looking for employment or who would like to enhance their skills or develop a new career. We are one of many local Employment Ontario providers. Visit the Employment Ontario website to search for a location near you.
Support for job seekers
Are you looking for work, or looking to start a career change? Our Employment Ontario team can:
- Connect you to employers
- Help you develop workplace skills
- Refer you to training, education and upgrading, volunteer opportunities, and personal counselling
- Better Jobs Ontario (BJO)
- Career Planning
- Enroll you in the GVCA Path to Employment Program
- Additional career supports available through EmployNext
Our employment facilitators offer free personalized support and resources for you to learn at your own pace.
Job postings |
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We work with local employers who have urgent hiring needs. Please connect with one of our Employment Consultants to learn more about how we can support you. You can find other job opportunities in the region at www.findyourjob.ca. The map feature on this site can show you how far the job is from your place. You can also use filters to search for jobs based on your skills and experience. |
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Individual appointments | ||||||||||
Our employment counsellors can meet with you to provide support with:
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Training and workshops | ||||||||||
WorkshopsEmployment Services at the Region of Waterloo offers a range of free workshops, such as: resume planning, Technology and Online Job Search, networking opportunity, and more.
Check out the Eventbrite page to register for an upcoming workshop.
Technology and Your Online Job Search Tired of applying and never hearing back from employers? Not sure if you are applying online correctly? Want to know what employers are actually judging you on? Learn tips and strategies to help you with a successful online job search.
Please register by clicking the link below: Technology and Your Online Job Search Workshop Registration, Multiple Dates | Eventbrite
Advanced Resume Workshop Ideal for anyone from students to seasoned professionals who have a resume but want better results in their job search. Please register by emailing EmploymentServicesReferral@regionofwaterloo.ca Training opportunitiesFor current workshops, please click the link below for our Events Calendar. |
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Learn at your own pace | ||||||||||
If you prefer to learn at your own pace, below are some tip sheets to help you with your resume, your job application, and the interview process.
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Dispute and Complaint Resolution Process | ||||||||||
Overview The dispute and complaint resolution process are intended to provide clients, service providers and social assistance partners with an additional avenue to provide feedback to Serco about Employment Services. Each complaint will be received, addressed, and investigated in a timely manner. The results will help to improve employment services. The Serco dispute and complaint resolution process is based on the principles of ensuring a timely and transparent process that is initiated at the most appropriate level. It should also include further steps in the process should the complainant not be satisfied with the response. All participant, Service Provider and Social Assistance partner complaints will be regularly reviewed and reported to the province every quarter. As part of the continuous improvement process, it will include an analysis of complaints received, actions taken, and lessons learned. Complaints will be assessed based on timelines, outcomes, and trends. We will regularly review complaints in our management process, as well as through the Centre of Excellence (COE). This will help Serco to ensure that our Employment Services are locally responsive, and client centred. Serco and our Service Delivery Partners are committed to transparent and equitable treatment of all clients, as well as Service Providers and Social Assistance partners. All Service Delivery Partners are required to have accessible and equitable facilities and services for all clients in English and French. As per the Services Act and the Accessibility for Ontarians with Disabilities Act, 2005, each Service Provider is required to have site-specific accessibility information and feedback methods when accessibility is at issue. Clients, Service Providers and Social Assistance partners can also use the following processes for accessibility issues, as well as compliance or customer service concerns: Dispute and Complaint Resolution Process For clients, this dispute and complaint resolution process will be readily available. Received complaints will be initially addressed at the Service Provider level.
Contacting Serco Directly Serco understands the importance of addressing concerns promptly and efficiently. Included below is information on how to contact Serco and the details needed to process the complaint. Contact Information: Serco recognizes that accessible communication is the cornerstone of addressing any issue. Please see the information below to contact us: Address: 37 Carl Hall Road, Toronto, Ontario, Canada M3K 2E2 Phone: 416-861-2030 Website: serco.com/ca Business Hours of Operation: Serco is available Monday to Friday between 8:00 a.m. and 5:00 p.m. EST. Outside of Business Hours: Serco acknowledges that issues may not always happen during regular operating hours. Therefore, Serco has created a clear and effective way for complainants seeking assistance outside of regular operating times. To reach Serco after hours, complainants are asked to take one of the following steps:
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Support for employers
If you are hiring or are looking to expand your team, we can help you recruit qualified applicants. Get started.
Contact Us