Paramedic Services

About us

Paramedic Services operates a fleet of 64 vehicles including:

• 48 Ambulances
• 4 Supervisor Emergency Response Vehicles (ERVs)
• 4 First Response ERVs
• 1 Operations Support - Multi-Casualty Incident (MCI) Truck
• 2 Community Paramedic Vehicles
• 2 Logistics and Support Vehicles
• 2 MCI Trailers 
• 3 Administrative Support Vehicles

Staffing levels

• 280 Primary and Advanced Care Paramedics
• 10 Operations Supervisors
• 4 FT Community Paramedics
• 25 Logistics and Support Staff
• 2 Logistics and Support Supervisors
• 10 Administration, Training and Professional Practice

Paramedic services stations

• 120 Maple Grove Road, Cambridge
• 501 Scott Street, Ayr
• 91 St. Andrews Street, Cambridge
• 465 Pinebush Road, Cambridge
• 100 Water Street, Kitchener
• 299 Doon Valley, Kitchener
• 1035 Ottawa Street, Kitchener
• 1700 Queens Blvd, Kitchener
• 1991 Nafziger Road, Philipsburg
• 30 Parkside Drive, St. Jacobs
• 90 Westmount Road, Waterloo
• 1001A Erb’s Road, Waterloo (Station 14)
• 51 Beacon Point Court, Breslau (Station 12)

Mobilization time

Crews located at stations have a target mobilization time of less than one minute for all Code 4 (Emergency) calls and less than two minutes for all Code 3 (Prompt) and Code 8 (Standby) calls.

To view the Region of Waterloo Paramedic Response Time from previous years, please visit Response Time Performances

Protecting your privacy

Region of Waterloo Paramedic Services collects only as much personal health information as needed to deliver our services. Internal policies provide direction to staff on how we handle and protect your personal health information.

For more information, please visit the Information Practices Statement.

Check the Health Reports page to find information about our response time performance.

Patients

To request a records release report, the patient must fill out a Request to Access Personal Health Record form (for the public) or a Request for Information for a Member of Law Enforcement (for law enforcement only) and send it by mail or drop it off to 1001A Erb's Road, Waterloo, Ontario N2J 3Z4.

This service is free for patients requesting their own information.

Law firms or insurance companies

Law firms or insurance companies are required to send us:

• A letter on company letterhead with the information below:
• Name of the patient
• Patient's date of birth
• Date, time and location of the incident
• Name of the hospital where the patient was taken (if applicable)
• Law firm file number
• Any other details that may be relevant
• A cheque for $116.39 (includes HST) made out to "Region of Waterloo Paramedic Services" for each form

Please note if the Region cannot find a report, the cheque will be returned to you.

You can request ambulance dispatch records from the Ministry of Health and Long-Term Care by calling 416-327-7040.

For current openings, check the Job Opportunities section and complete the required job application package. 

To learn about available careers in Paramedic Services, check the following links:

Choose a Career in Paramedic Services - Paramedic

Choose a Career in Paramedic Services - Logistics and Support Technician

Recruitment Process - Fall Hire 2024

Fall 2024 Recruitment Information Session

Join us for a virtual recruitment information session to learn more about the Paramedic Services opportunities with the Region of Waterloo, Register here. 

Below is a general guideline of the recruitment process that will be followed for Fall 2024. Communication with candidates throughout the recruitment process will be done through email.

Physical testing

Physical testing is completed with an external vendor. OPPAT has testing facilities in Waterloo and Ottawa. Tests are valid for 6 months from the date you took it.

Interviews

Candidates who are successful after a review of resumes will be invited to participate in a Recruitment Information session and Interview.

References 

An external organization conducts reference checks. Successful candidates in the interview process will be sent a link to upload their references early October. 

Job offers

Conditional job offers will be made in mid October.

Start date/orientation

All candidates who have accepted job offers will participate in a mandatory orientation starting early November 2024. Orientation length is approximately 4 weeks.

For more details on the Region of Waterloo Paramedic Services Recruitment, visit Frequently Asked Questions. 

Community paramedicine 

What is community paramedicine?

The program is a non-emergency service aimed to increase access to health and community services that would better support the individual while redirecting away from the hospital and emergency room.

The program includes scheduled check-ups, health assessments and in-home safety assessments. Once an individual’s needs are determined, the community paramedic will connect them to appropriate services in the community.

How will community paramedicine benefit you?

The program will help connect individuals to health and community services and prevent unnecessary 911 calls and emergency department visits while supporting people in their homes or in the community.

Who is community paramedicine for?

The program is designed to assist people living with chronic illness or ongoing health needs who have little support or have experienced difficulty accessing health care within the Region of Waterloo. People with complicated medical issues or other health problems may receive other special programming.

What is a community paramedic?

Community paramedics are certified paramedics who receive additional education, training and clinical experience in the field of community health to meet the health care needs of people living in the Region. Community paramedics do not transport people to hospital, but instead visit people in their homes in non-emergency situations.

What to expect when a community paramedic arrives at the home?

Community paramedics will do a complete health and home safety assessment to determine individual needs. The paramedic and other health care providers will then connect the individual with community services and assist them in navigating the health care system.