Water Capacity

Addressing the water capacity constraint  

Page last updated: April 9, 2026

Latest news

Next update to Regional Council: The next update on the capacity constraint will be provided at the May 6 Special Council meeting.  

Next update to community: See the April 9th Progress Update for details on the work being completed – including vital water infrastructure now back online. The next issue will go out April 9. See previous issues below. 

We will continue to update this webpage to provide you with the latest information

Overview of the constraint 

As Waterloo Region continues to grow, ensuring a safe and sustainable water supply remains our highest priority.  

In late 2025, the Region confirmed a capacity constraint in the Mannheim Service Area. This area supplies water to Kitchener, Waterloo, and parts of Cambridge, Woolwich, and Wilmot. The constraint is based on a limit for how much water can be safely pumped and distributed without over-stressing the system and risking failure 

Staff identified the constraint while updating the Region’s long-term plan for water supply. This led to a change in the method the Region uses to determine how much water capacity remainsAs soon as the constraint was confirmed, staff got to work on solutions. 

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Development to proceed in stages 

While we work to ensure the Mannheim Service Area is sustainable and can support growth, construction continues for development that has already been approved. This includes homes for about 14,000 residents. Work is underway to clarify what types of development can proceed in the near term, and to chart a path forward for development that requires new water supply. The Region is working with Area Municipalities and the development community on this approach. Development continues as normal outside the Mannheim Service Area.  

Drinking water quality not impacted   

The constraint does not have any impact on drinking water quality. It has to do with making sure we can find, pump, store, treat, and distribute water to areas where future growth is planned. As we work to support growth, we must also ensure we have sufficient capacity for planned and unplanned repairs and shutdowns.  

More work is also underway to find new and enhanced opportunities for water efficiency and conservation measures more broadly. 

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Solutions

As soon as the constraint was confirmed, the Region began fast-tracking projects to restore sustainable operations and resiliency, as well as support growth. Based on the preliminary solutions and tentative timelines, we expect to have surplus water capacity in this service area (up to 600 L/s added) by 2032, and we are working to allow new development to proceed in stages between now and then.    

Many of these solutions are in the Region’s 10-year capital plan. The Region has about $100 million in water reserves funded through development charges and user rates. More projects under the Region’s Water Supply Strategy Update will identify water needs beyond 2032 and how to meet them.  

2026: Ongoing rehabilitation work (No net new water capacity) 

  • Parkway repairs – Completed
  • Repairs to treatment equipment at Well K23 – Underway
  • Rehabilitation of Well K93 – Underway
  • Greenbrook repairs – Underway

2026–2027: Adding new water capacity (Up to 364 L/s) 

  • Modified operations at Greenbrook – Q4 2026
  • Mannheim WTP Side Stream Stage 1 – Planning underway
  • Mannheim WTP Side Stream Stage 2 – July 2027

Note: Mannheim Water Treatment Plant Side Stream Treatment is temporary until the long-term filtration upgrades at the plant are completed.  

2029–2032: Adding new water capacity (Up to 277 L/s) 

  • Parkway well optimization (Well K32) – 2029
  • New Maple Grove Water System – 2030
  • Expand/Replace Greenbrook Water System – 2031
  • Cam 2W Pump Station and associated watermains – 2031
  • Mannheim WTP plate settler replacement – 2032
  • New Grand River Water System (K70s and K80s wells) – 2032

Note: Any gain in supply from the Cam 2W Pump Station is not new water supply for the Integrated Urban System; it is a transfer from the Middleton Service Area to the Mannheim Service Area. The north-west area of Cambridge is within the Mannheim Service Area and has been identified as a strategic area for growth (referred to as the East Side Lands). 

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Engaging the community in the work 

The work underway is comprehensive and includes several key external working groups who meet regularly. These groups include members of area municipalities, the construction industry, real estate industry, and development community. Regional staff share information and facilitate discussions that help to advance solutions and support growth. These groups are in addition to the Region of Waterloo Task Force which meets twice a week, is led by the CAO and includes staff from planning and development, water operations, finance, human resources, government relations, and communications.

Waterloo Region CAO Group

This group meets bi-weekly to allow Regional staff to update Area Municipalities on upcoming activities and gather feedback on potential priority agenda items. It also provides an opportunity for Area Municipalities to ask questions and increase alignment on joint priorities.

Membership:

  • Region of Waterloo staff
  • All Area CAO’s
  • Area Municipal staff  
Development Stakeholder Group

This group provides a forum to discuss matters related to development application reviews and approvals in light of the Mannheim water capacity constraint. In this group, the Region shares information and updates, including solutions and associated timelines. It also allows discussion and consultation on other initiatives related to the Mannheim water capacity constraint matter such as conservation, white papers and communications.

Membership:

  • Regional technical and planning staff
  • Representatives from Build Urban
  • Representatives from Waterloo Region Home Builders Association
  • Representatives from the Industrial Commercial Institution Industry
  • Area Municipal Planning staff
Region of Waterloo Technical Working Group 

Regional technical staff meet to evaluate the specific short-, medium- and long-term solutions, helping work through the technical steps, challenges and decisions needed to move solutions forward.

Membership:

  • Region of Waterloo technical staff 
Waterloo Region Technical Focused Working Group 

This group meets to evaluate the proposed short, medium and long term water capacity solutions, to brainstorm new ideas to streamline these ideas and to look at alternate solutions. This group provides an opportunity to share information with municipal technical counterparts and to work on solutions together.

Membership:

  • Region of Waterloo and Area Municipal staff
  • Representatives from CIMA+
  • Associated Engineering
  • Colliers Project Leaders
  • Dillon Consulting Limited
  • R.V. Anderson Associates Limited
  • Sahely Water Engineering Ltd. (SWEL)
  • SLR Consulting
  • Stantec
  • Tree Frog Environmental
Waterloo Region Planning Focused Working Group 

This group is being led by Regional Planning staff with support from Dillon Consulting to facilitate Planning discussions and action items with Area Municipalities.

This group facilitates a comprehensive understanding of the technical review and ongoing work informing the understanding of water capacity. The group coordinates and collaborates on planning, development and data matters related to the water capacity constraint in the Mannheim Service Areas and associated communications.

Discussions are also facilitates on Planning Act tools and the interim approach to development application approvals in the Mannheim Service Area with an effort to establishing a consistent approach across the Area Municipalities.

Membership:

  • Region of Waterloo planning staff
  • Area Municipal planning staff 
 Water Conservation Interim Approach Stakeholder Group

This group provides background research and evaluation of all possible water conservation measures. It seeks input and ideas from the stakeholders around conservation ideas and provides recommendations and options on new water conservation policy.

Membership:

  • Region of Waterloo staff
  • Area Municipal staff
  • Waterloo Region Home Builders Association
  • Build Urban
  • REEP Green Solutions
  • Sustainable Waterloo Region
  • Grand River Conservation Authority
  • Grand River Environmental Network
Risk-Based Interim Approach Group 

The objective of this group is develop a risk-based interim approach that allows staged development to continue once certain thresholds or operational targets are met and the water system is operating sustainably with adequate operational resiliency.

Membership:

  • Region of Waterloo staff
  • Area Municipal staff from the City of Cambridge, the City of Kitchener, the City of Waterloo and the Township of Woolwich 
Region of Waterloo Communications 

This group is designed to ensure that communications work moves ahead collaboratively, effectively and at pace. The group works to create clear messaging for the community through a variety of methods, responds to issues and requests, creates materials to ensure stakeholders are updated and ensures information is accessible.

Membership:

  • Region of Waterloo communications staff
Waterloo Region Communications 

This group is established to share communications information with Area Municipalities and identify Area Municipal communications issues and address where possible.

Membership:

  • Region of Waterloo communications
  • Area Municipal communications leads 

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Frequently Asked Questions (FAQ)

Is Waterloo Region water safe to drink? 

Yes. Waterloo Region water is perfectly safe to drink. Water quality is highly regulated, and Waterloo Region’s water is of high quality. This is strictly a water supply constraint where demand outweighs available capacity. Visit our water quality webpage to learn more about how the Region monitors drinking water and ensures it is safe. 

Are residents being asked to conserve water? 
This constraint is strictly a quantity management issue within the Mannheim Service Area. There is no impact to drinking water quality and there are no impacts to existing residents’ water service.  
What areas of the community are affected?

Kitchener, Waterloo and parts of Cambridge, Wilmot and Woolwich are affected. These are the areas supplied by the Mannheim Service Area. View a larger version of the map.

Map of areas supplied by the Mannheim Service Area
How was this constraint identified? 
The water capacity constraint was identified through ongoing work to update the Water Supply StrategyThe strategy looks at our current water supply sources, assesses future water demand, and investigates possible new water sources.  
What led to this constraint? 

While previous water monitoring reports have consistently shown adequate water supply capacity overallit is important to note that a different methodology was being used to determine remaining capacityRegion staff identified a capacity constraint in the Manheim Service Area due to a combination of factors, including: use of a revised methodology, aging infrastructure, lower levels of water in the system, and the pressures of rapid growth.  
 

An independent third-party reviewer verified staff technical findings and the changes in methodology on how to assess water supply capacity. The findings were shared at the Sustainability, Infrastructure and Development Committee of Regional Council on January 13. 

What are we doing about it? 

The first step was to revise how we assess remaining water supply capacity to better suit our groundwater-based systemThe revised methodology will accurately assess capacity for future development in Waterloo Region. 

Steps have also been taken to work towards short and medium/long-term solutions to the constraint. This includes expediting timelines for new infrastructure and repairing aging assets, while engaging all partners to ensure a secure, sustainable water supply now and for the future.  

As we move forward, we will continue to work with area municipal partners to find ways to advance development. If you are a member of the development community, visit the Q&As related to development applications for more information. 

If you’re looking to discuss a specific project, please contact regionaldevelopment@regionofwaterloo.ca or 519-501-6619.  

Which technical experts are helping the Region to develop solutions? 

Due to the urgent nature of the Mannheim Service Area water capacity issue, firms with considerable local knowledge of our water supply system, knowledge of water supply and treatment design, and knowledge of project delivery were approached to participate on an industry panel to help develop solutions. The panel includes the following firms:     

  • Associated Engineering
  • CIMA+
  • Colliers Project Leaders
  • Dillon Consulting Limited
  • R.V. Anderson Associates Limited
  • Sahely Water Engineering Ltd. (SWEL)
  • SLR Consulting
  • Stantec
  • Tree Frog Environmental
 What is a sustainable water supply system?
A sustainable water supply system requires producing enough water to meet current demand and future growth, and having a capacity buffer for periodic repairs, maintenance and emergencies.   
 How do we assess capacity for future growth?

We previously assessed water capacity by using a methodology that looked at the Integrated Urban System (Mannheim and Middleton Service Areas) as a whole. This also looked at the maximum system capacity (the peak performance of a system) to determine the remaining water capacity in the system. 

Moving forward, we will look at the capacity in the Mannheim and Middleton Service Areas individually, using both maximum system capacity and average sustainable capacity (the amount of water a system can reliably produce on an ongoing basis). It will also set an operational resiliency target (i.e. capacity buffer) of 20 per cent supply capacity.  

 Why are we changing how we assess water capacity for future growth?

A combination of factors impacts water supply capacity, including increasing frequency and duration of infrastructure shutdowns, a shift to increasing year-over-year water demand, plateauing of conservation efforts, and others.     

This revised methodology is better suited to a groundwater-based system and more accurately reflects the actual capacity available in the Region’s water system today

How does this impact growth today?

Construction of buildings with existing permits will continue as we work with our area municipal partners to find ways to advance development

At this time, we are unable to support new commitments in the Mannheim Service Area. For development outside of the Mannheim service area, it is business as usual. See the FAQs related to development applications for more information

If you have a specific question about existing and upcoming projects, please contact regionaldevelopment@regionofwaterloo.ca or 519-501-6619. 

Do we have enough capacity for wastewater treatment to meet future growth? 

The Region of Waterloo owns and operates 13 wastewater treatment plants that serve cities and towns across the region. These facilities treat the water entering the sewer collection systems before it is released back into local rivers. The Region's annual monitoring report, which details the capacity of these wastewater treatment plants, is available here: Region of Waterloo Water and Wastewater. As part of the upcoming Wastewater Treatment Strategy Update (WWTSU), staff will develop a plan to 2051 for upgrading or expanding the region's wastewater treatment infrastructure.

Where can I find more information? 

This page will continue to be updated to provide the most curreninformation to the communitySee the FAQs related to development applications for answers to common questions from the development community. 

For those in the development industry looking to discuss existing and upcoming projects, please contact regionaldevelopment@regionofwaterloo.ca or 519-501-6619.  

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Reports:

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Progress Updates:

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