Contact Us

How can we help you?

You can connect with us anytime, anywhere, however it's most convenient for you. Find out more below.

Submit an online service request 24 hours a day, 7 days a week.

Visit our I want to page to:

  • Report/ Request an issue
  • Apply/ Register for a service
  • Pay for a service
  • Talk to us online

Call us 24 hours a day, 7 days a week.

Phone: 519-575-4400

Looking for a staff person? Dial their extension or press '9' to use our speech activated directory.

Is English a second language? Interpreters are available in over 150 languages.

TTY (Telephone for the deaf): 519-575-4608
Connect with us on social

Connect with us on Twitter, Facebook, Instagram, LinkedIn and YouTube.

Note: Twitter and Facebook are monitored after hours, but service requests must go through our call centre where staff have access to the information and software to help resolve your issue. Call us 24/7 at 519-575-4400.
Engage with us on EngageWR
The Region of Waterloo's online engagement site allows you to contribute your ideas and feedback on regional matters that are important to you. Visit EngageWR.ca.
Email us
Send an email to our general inbox.
Subscribe to an eNewsletter
Get the information that matters to you, right in your inbox! The Region offers a wide variety of eNewsletters to help you stay informed. You can also subscribe to media releases and other news. Visit our Subscribe page for details.
Visit our service locations

 For details of specific services offered at these locations, please search the content of this website for that information.

 

 Child Care and Special Needs 
  • 99 Regina St. S., Waterloo, ON N2J 4G6
  • 150 Main St. Cambridge, ON N1R 6P9

View all Region of Waterloo Children's Centres
 Housing Services
  • 20 Weber St. E., Kitchener, ON N2H 1C3
  • 99 Regina St. S., Waterloo, ON N2J 4G6
  • 150 Main St., Cambridge, ON N1R 6P9
 Libraries
  • Headquarters: 2017 Nafziger Rd., Baden N3A 3H4
  • Ayr: 137 Stanley St., Box 1179 N0B 1E0
  • Baden: 115 Snyder's Rd. E. N3A 2V4
  • Bloomingdale: 860 Sawmill Rd. N0B 1K0
  • Elmira: 65 Arthur St. S. N3B 2M6
  • Linwood: 5279 Ament Line, N0B 2A0
  • New Dundee: 136 Main St. N0B 2E0
  • New Hamburg: 145 Huron St. N3A 1K1
  • St. Clements: 3605 Lobsinger Line, Box 80. N0B 2M0
  • St. Jacobs: 29 Queensway Dr., Box 507 N0B 2N0
  • Wellesley: 1137 Henry St., Box 190 N0B 2T0
 Museums
 
  • Doon Heritage Village and Waterloo Region Museum 10 Huron Rd. Kitchener N2P 2R7
  • McDougall Cottage 89 Grand Ave., Cambridge N1S 2L7
  • Schneider Haus 466 Queen St. S. Kitchener N2G 1W7
 Ontario Works and Employment Resource Centres
 
  • 20 Weber St. E., Kitchener, ON N2H 1C3
  • 99 Regina St. S., Waterloo, ON N2J 4G6
  • 150 Main St. Cambridge, ON N1R 6P9
Operations Centre
100 Maple Grove Rd., Cambridge N3H 4R6
Provincial Offences Court
  • 77 Queen St. N., Kitchener N2H 2H1
Public Health
  • 99 Regina St. S., Waterloo N2J 4G6
  • 150 Main St., Cambridge N1R 6P9
Regional Headquarters
150 Frederick St., Kitchener N2G 4J3
 Region of Waterloo International Airport
 4881 Fountain St. N. Breslau N0B 1M0

Seniors' Services, Sunnyside Campus
247 Franklin St. N. Kitchener N2A 1Y5

Transit Services , Grand River Transit

250 Strasburg Rd. Kitchener N2E 3M6

Waste Management
  • Cambridge Landfill 201 Savage Dr. Cambridge N1T 1S6
  • Waterloo Landfill 925 Erb St. W. Waterloo N2J 3Z4

Online services

The Region provides a variety of services online and continues to expand these offerings. Here are some ways you can interact with the Region online:

  • Our websites now have more ways to help you:
    • The Region now has over 40 online forms and applications available, including online forms for Ontario Works, MobilityPLUS and Community Housing, and more are added regularly. Visit the “I want to” page for more online services.
    • Online purchasing: We’re always adding new online payment options to our website for your convenience.
  • Public engagement: Visit EngageWR.ca/regionofwaterloo for opportunities to engage with the Region on topics of interest.
  • Connect with us through social media: Twitter, Facebook, Instagram, LinkedIN .
  • Watch Regional Council live on YouTube or delegate virtually through Zoom.
  • Online seminars and support: we now offer virtual seminars and support and will continue to explore these options in the future.

Contact Us