Submit a Claim
If you have suffered a loss or damage for which you believe the Region of Waterloo may be responsible, you must follow the process outlined below in order for the Region to consider your claim.
You must submit your claim in writing to the Region of Waterloo. This letter can be submitted online, by email, regular mail, registered mail, in person or by fax. In some situations, you must place us on notice within 10 days of the incident.
1. Your notice of claim must include:
- name, mailing address, email address and telephone number of the person making the claim
- date, approximate time and exact location of the incident (address or closest intersection)
- type of damage or injury
- brief description of the incident
- name of any contractor involved (if known)
- copies of all invoices, estimates, pictures or other documentation to support such (if available)
Submission of a Construction Lien
- certified or registered mail
- served in a manner permitted under the rules of court
- by email
2. Your letter/ Lien should be addressed to:
REGION OF WATERLOO
Attn: Clerk's Dept. 2nd Floor
150 Frederick Street,
Kitchener, ON N2G 4J3
Fax: 519-575-4481
Email: regionalclerk@regionofwaterloo.ca
3. There may be a limitation period or other procedural timelines that apply to your claim, so you should consult your own legal counsel or insurer as needed.
4. When your claim letter is received by the Clerk's Department at the Region of Waterloo, it will be date stamped at the time of receipt. Your claim will then be forwarded to the Director of the Department involved and to Risk Management for investigation and response. An investigation will then begin. We will let you know the outcome of the claim when all relevant facts are determined.This claim process may take time, so you should consult your own legal counsel or insurer if an immediate response to your claim is required.
5. This procedure does not mean that the Region of Waterloo is accepting liability for your claim, nor does it waive any legal rights that the Region of Waterloo may be able to rely on in matters such as these.
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Check your insurance policy We strongly urge you to begin by contacting your insurance company or broker. Depending on the type of property damaged, as well as your insurance policy, you may be eligible for greater compensation than you could legally recover from us or another party. If your insurer believes we are responsible for your damage, they will seek compensation on your behalf, as stipulated in your insurance policy. Compensation We will only compensate when we are determined to be legally liable for the damage sustained. This approach helps to reduce financial burden for taxpayers, who bear the costs of these claims. Fraudulent claims Fraudulent claims cost taxpayers. We will prosecute all fraudulent claims to the full extent of the law. Damage to Regional property When a third party causes damage to Regional property, our risk management division seeks recovery of the related costs from the responsible party. City/Township Claims Depending on the location (and as per inter-municipal agreement re: routine patrols and repairs), some matters will fall under jurisdiction of the local Townships or Cities. |
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Call: 519-575-4400 |
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