Contact Us

Calling the Region of Waterloo just got easy!  One main number for Regional Services: 519-575-4400.  Talk to a real person 24/7 in over 200 languages.

How Did We Do Today?

Tell us how we did through our feedback form.  If you recently accessed one of our services, we want to hear about it so we can improve our service to you! 

The Region of Waterloo is committed to handling complaints in a timely manner that is customer focussed. If you are dissatisfied with a program or service provided by the Region, please submit a complaint using our online complaints form.  You can also call us at 519-575-4400 or send us an email.

Deaf and Hard of Hearing (TTY): 519-575-4608

Please see the Region's Guidelines for Complaints Management for more information about the Region's approach to managing customer complaints.

Contact Information




 TTY (Telephone for the Deaf)



Send us an email!

E- Alerts  

To receive electronic news alerts to your email on a wide variety of Regional Services, visit our eAlerts page and select the services you want to sign up to.

Administrative Mailing Address

Region of Waterloo Administrative Headquarters

150 Frederick St.

P.O. Box 9051, Station C

Kitchener, ON N2G 4J3

 Social Media

The Region of Waterloo has several Social Media pages. The following is a list of how you can find us through Social Media:


Region of Waterloo on Facebook and Region of Waterloo on Twitter

Grand River Transit on Facebook and Grand River Transit on Twitter

ION, Rapid Transit on Facebook and ION, Rapid Transit on Twitter

Public Health on Facebook and Public Health on Twitter

Region of Waterloo Archives on Facebook

Region of Waterloo International Airport on Facebook and Region of Waterloo International Airport on Twitter

Region of Waterloo Library on Facebook and Region of Waterloo Library on Twitter

Waste Management on Facebook and Waste Management on Twitter

Water Services on Facebook

Waterloo Region Museum on Facebook and Waterloo Region Museum on Twitter

 Fax  519-575-4481

Weekday office hours are from 8:30 a.m. to 4:30 p.m. Some services have extended hours.


We have several building and parking locations across Waterloo Region where you can access our services.


We offer many different services across Waterloo Region.  To learn more about a particular service and its location, check our list of most requested services below, browse the A-Z Services List, or use the Search feature at the top of your screen.

Most Requested Services


Bids, Quotes and Tenders


Chief Administrative Officer

Child Care

Employment Assistance

Financial Assistance

Food Safety and Inspections

Garbage and Recycling

Community Housing

Jobs at the Region of Waterloo




Public Health

Regional Clerk

Regional Council


Sunnyside Home




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