Contact Us

The Region is committed to providing accessible and inclusive services. You can connect with the Region using phone, including telephone and video relay services for deaf/hard-of-hearing/speech disabled persons; email; chat; or LanguageLine.

The Region provides on-demand phone interpretation through LanguageLine in over 240 languages.

Phone

519-575-4400

Call us 24 hours a day, 7 days a week.

Looking for a staff person? Dial their extension or press '9' to use our speech activated directory.

Chat

Use our online chat function to connect with us 24 hours a day, 7 days a week. Click on 'Chat', the green button at the bottom of your screen to start a chat.

Online Request

Submit an online service request for a general, GRT, or Waste issue. 

EngageWR

Contribute your ideas and feedback on regional matters that are important to you! 

Libraries

  • Headquarters: 2017 Nafziger Rd., Baden N3A 3H4
  • Ayr: 137 Stanley St., Box 1179 N0B 1E0
  • Baden: 115 Snyder's Rd. E. N3A 2V4
  • Bloomingdale: 860 Sawmill Rd. N0B 1K0
  • Elmira: 65 Arthur St. S. N3B 2M6
  • Linwood: 5279 Ament Line, N0B 2A0
  • New Dundee: 136 Main St. N0B 2E0
  • New Hamburg: 145 Huron St. N3A 1K1
  • St. Clements: 3605 Lobsinger Line, Box 80. N0B 2M0
  • St. Jacobs: 29 Queensway Dr., Box 507 N0B 2N0
  • Wellesley: 1137 Henry St., Box 190 N0B 2T0

 Museums

  • Doon Heritage Village and Waterloo Region Museum:10 Huron Rd., Kitchener N2P 2R7
  • McDougall Cottage: 89 Grand Ave., Cambridge N1S 2L7
  • Schneider Haus: 466 Queen St. S., Kitchener N2G 1W7

Provincial Offences Court

  • 77 Queen St. N., Kitchener N2H 2H1

Public Health

  • 99 Regina St. S., Waterloo N2J 4G6
  • 150 Main St., Cambridge N1R 6P9

Regional Headquarters

150 Frederick St., Kitchener N2G 4J3

Region of Waterloo International Airport

4881 Fountain St. N., Breslau N0B 1M0

Seniors' Services, Sunnyside Campus

247 Franklin St. N., Kitchener N2A 1Y5

Waste Management

  • Cambridge Landfill: 201 Savage Dr., Cambridge N1T 1S6
  • Waterloo Landfill: 925 Erb St. W., Waterloo N2J 3Z4

Welcome Spaces

Visit our Welcome Space locations during operating hours for in-person support for:

Our Welcome Spaces are located at:

If you receive a suspicious email that appears to be from a Region of Waterloo employee, please proceed with caution. It's unlikely from @regionofwaterloo.ca. It could mean our address is being spoofed by someone else and is outside our control. No official Region of Waterloo email is ever sent from outside our secure network. Don't open attachments or links from suspicious emails. 

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Stay up to date on the Region's activities, programs and operations by subscribing to one of our eNewsletters.

Contact Us

Region of Waterloo
150 Frederick St.
Kitchener, Ontario N2G 4J3
Telephone: 519-575-4400
Fax: 519-575-4481

For general inquiries:
Regionalinquiries@regionofwaterloo.ca