A complaint is a statement made by a person who is unhappy or not satisfied with a service they have received. The person may say the issue needs to be solved, or there may be an obvious expectation that the issue is resolved. A complaint can relate to:

• Regional programs or services
• Failure to meet our set standard of service
• Staff behaviour
• Any action or lack of action by staff affecting an individual or group 

Staff may be limited in their ability to fully investigate or resolve anonymous complaints. 

If you need immediate assistance or need an alternative format, please call the Region of Waterloo at 519-575-4400.

Please see our Guidelines for Complaints Management for more information on how we handle customer complaints. 

Contact our Ombuds office when all other processes have been exhausted and your complaint is unresolved.

All complaints will be dealt with in a confidential manner according to the Municipal Freedom of Information and Protection of Privacy Act. Information will be collected, used and disclosed in accordance with the Act. For access to any Municipal information please check our Record Requests page.