Accessibility Supports
The Region offers accessibility supports to ensure our programs and services meet the needs of our residents. Follow the links below to learn about and apply for accessibility supports at the Region.
Accessibility of Regional Services
The Region of Waterloo is committed to making our services, programs, and public spaces more accessible. One of the pillars of the Region's Growing with Care Strategic Plan is Equitable Services and Opportunities for all. The Region offers a range of accessibility supports to ensure our programs and services are accessible and equitable. You can find out more about accessibility and regional services by visiting the program or service area you are interested in.
To learn more about accessibility at the Region, visit our Accessibility page.
Accessible Customer Service and the AODA
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the following is in place to support accessible customer service at the Region:
- Our staff are specially trained to provide services and goods to persons with disabilities. We are prepared and willing to meet your needs.
- We welcome service animals at Regional facilities. If you have a service animal, and the animal does not wear a noticeable vest or harness saying that it is a service animal, you may be asked to show identification that the animal is needed for reasons of a disability.
- We take care to make our communications with the public accessible. If needed, you can ask for our publications in a different format (e.g. Braille, large print) to support your accessibility needs.
- We take care to ensure our facilities and the services we provide are accessible. If there are disruptions to facilities and/or services, the Region will provide notice of temporary disruptions to services or facilities used by people with disabilities. Notices will be placed in the facility and on the internet, as appropriate. Advance notice will be given where possible.
