Individuals

• Fill out a Request to Access Personal Health Record form
• Email it to psvinfo@regionofwaterloo.ca OR
• Mail/drop if off at Paramedic Services Headquarters: 1001A Erb's Road, Waterloo, Ontario N2J 3Z4

Law Enforcement

• Fill out a Request for Information for a Member of Law Enforcement form (for law enforcement only)
• Email it to psvinfo@regionofwaterloo.ca OR
• Mail/drop if off at Paramedic Services Headquarters: 1001A Erb's Road, Waterloo, Ontario N2J 3Z4

Law firms or insurance companies

Law firms or insurance companies are required to mail us the following:

• A letter on company letterhead with the information below:
• Name of the patient
• Patient's date of birth
• Date, time and location of the incident
• Name of the hospital where the patient was taken (if applicable)
• Law firm file number
• Any other details that may be relevant
• Authorization & Direction Letter signed by the patient 
• A cheque for $118.65 (includes HST) made out to "Region of Waterloo Paramedic Services" for each form

Please note if the Region cannot find a report, the cheque will be returned to you.

You can request ambulance dispatch records from the Ministry of Health and Long-Term Care by calling 416-327-7040.