Residents living in single family households (one unit) that receive the Region of Waterloo's curbside cart-based collection service are eligible to exchange their black cart by submitting their request online or by guided assistance by calling us at 519-575-4400. Property owners of 2-to-6 unit properties must contact carts@regionofwaterloo.ca to request a black cart exchange.
Black cart exchange
On this page, you can request a one-time free exchange for your black garbage cart between October 5 and October 31.
On this page:
Black cart exchange program:
Property owners of single-family households (one unit) who receive the Region of Waterloo’s curbside cart-based collection services are eligible to exchange their black cart by submitting their request online or by guided assistance by calling us at 519-575-4400.
Property owners of 2-to-6 unit properties must contact carts@regionofwaterloo.ca to submit their request.
Submit your request to exchange your current garbage cart between October 5 to October 31 for free.
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Exchange a small (120L) black garbage cart for a large (240L) black garbage cart.
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Exchange a large (240L) black garbage cart for a small (120L) black garbage cart.
Cart exchange process:
Exchanges are completed directly at your property. You do not need to bring your cart anywhere for the exchange to take place.
Step 1: Submit your request
Submit a request form online between October 5 to October 31, or receive guided assistance by calling us at 519-575-4400.
Step 2: Receive confirmation
You'll receive a confirmation email with instructions and exchange details.
Step 3: Leave your cart out
During the exchange period identified in your confirmation email, leave your current cart in a visible location on your property that is accessible from the road. Do not place your cart at the curb where regular collection occurs unless it is your collection day.
Step 4: Exchange completed
We will deliver your new cart and collect your current one.
Residents may receive a gently used cart that has been inspected and cleaned before redistribution.
Who can request a cart exchange?
Is there a cost to exchange my black garbage cart?
No. Residents may request a one-time free cart exchange from October 5 to October 31.
Fees may apply to future cart exchanges. More information will be shared at a later date.
Where should I place my cart for the exchange?
During the exchange period identified in your confirmation email, leave your cart in a visible location on your property that is accessible from the road. Do not place it at the curb where regular collection occurs, unless it is your collection day.
Can I purchase an additional black garbage cart?
No. Additional black garbage carts are not available for purchase.
On the occasion you have more garbage than can fit in your black cart, bag tags remain available for purchase and can be used for extra garbage bags that are set out for collection outside of your black cart.
