The Region of Waterloo offers in-person support at three Welcome Space locations for people who need to access certain Community Services programs. When you arrive in a Welcome Space, knowledgeable, helpful staff will greet you.

Support is available at each location for:

• Ontario Works
• Child Care Subsidy
• Employment Support
• Housing Services

Welcome Space locations and hours

150 Main Street, Cambridge, ON N1R 6P9

• Open Monday to Friday from 9:00 a.m. to 4:30 p.m.
• Enter through the main building entrance. The Welcome Space is on the first floor.
• View map

20 Weber Street East, Kitchener, ON N2H 1C3

• Open Monday to Friday from 9:00 a.m. to 4:30 p.m.
• Enter through the main building entrance. The Welcome Space is on the first floor.
• View map

99 Regina Street South, Waterloo, ON N2J 4V3

• Open Monday to Friday from 9:00 a.m. to 4:30 p.m.
• Enter through the main building entrance. The Welcome Space is on the first floor.
• View map

Welcome space closures

The Welcome Spaces are closed on the following holidays:

• New Year's Day
• Family Day
• Good Friday
• Easter Monday 
• Victoria Day
• Canada Day
• Civic Holiday
• Labour Day
• Thanksgiving Day
• Remembrance Day
• Christmas Day
• Boxing Day

In the event of an unexpected closure, a notice will be posted at the top of this page. 

Contact information

Call: 519-883-2100 | TTY: 519-575-4608
Monday to Friday from 9:00 a.m. to 3:00 p.m.

Helpful links

• Emergency shelters and transitional housing
• Food
• Grand River Transit
• Libraries
• New to Canada or Waterloo Region
• Pregnancy, Parenting and Child Health
• Pocket card of shelters, services and outreach
• Public Health (sexual health, dental health, vaccines, etc.)
• Warming, Cooling and Clean Air Spaces (WCCA)