The Region of Waterloo’s Assisted Waste Collection Service is for residents living with a disability or physical limitation who need assistance placing the Region-issued black garbage and green organics carts to the curb for collection and do not have someone available to help them.

It is available to eligible households that receive municipal curbside waste collection.

The Region of Waterloo’s Medical Exemption Program is for residents who have medical needs that create extra garbage (such as packaging, incontinence products, or unrecyclable medical waste).

Please note that hazardous or biomedical waste such as syringes or unused medications cannot be set out for regular curbside collection.

Once an application is approved, applicants are to renew on a yearly basis unless it was identified that their need is temporary. The service may be terminated if the conditions noted in the application form no longer apply.

If you no longer require the Assisted Waste Collection Service or the Medical Exemption Program, you must call the Service First Contact Centre at 519-575-4400 or email wastesupport@regionofwaterloo.ca. Any remaining tags from the Medical Exemption Program must be returned. Do not give away or sell the tags.

A Medical Professional Confirmation is a form completed by and signed by a Medical Professional that is required for both the Assisted Waste Collection Service and the Medical Exemption Program.

The confirmation must be completed by an authorized Medical Professional who knows the resident and their care needs.

This may include a physician, surgeon, osteopath, registered nurse, licensed practical nurse, home care aide, midwife, occupational therapist, pharmacist, physiotherapist, chiropractor, acupuncturist, optometrist/ophthalmologist or social worker. 

Collected:

• Region-issued black garbage cart
• Region-issued green organics cart
• Tagged bags

Not collected:

• Recycling (Recycling is handled by Circular Materials)
• Yard waste
• Bulky items or large metal items

If your waste was not collected, please call the Service First Contact Centre at 519-575-4400 or fill out our online form to report a collection issue.

Yes, collection will continue during the winter. For collection, please ensure that region-issued carts are accessible and that pathways between the agreed upon set out location and the curb remain clear of snow, ice, and other obstacles.

1. Double bag all non-hazardous home health care waste. Put material in a bag and then put that bag inside a garbage bag. Tie all bags shut.
2. Syringes and over-the-counter/prescription medicines: Visit Health Products Stewardship Association website. Type in your postal code to find a pharmacy near you that takes back these items. 
3. Pathological/biomedical waste as classified by the Province's guideline C-4: The Management of Biomedical Waste in Ontario or any successor legislation is not accepted in any of our programs and must be handled as required by the legislation.

If you have moved or are planning on moving, call the Service First Contact Centre at 519-575-4400 or email wastesupport@regionofwaterloo.ca