Administrative Penalties Program
The Region of Waterloo's Administrative Penalties Program for Municipal Speed Camera Tickets
The Province of Ontario has passed legislation banning the use of automated speed enforcement cameras. The Region of Waterloo's Municipal Speed Camera Program is no longer issue speeding tickets as of November 14, 2025. Tickets issued on or before November 13, 2025 remain valid. Vehicle owners are responsible for paying or disputing the ticket by the date indicated on the ticket, even if it was received in the mail after November 14.
Please note: The Administrative Penalties Program does not send any correspondence regarding penalty orders, payment reminders, screening requests or hearing requests by text message. If you receive this type of text message it is a scam.
Please see below for Frequently Asked Questions regarding the discontinuation of the Municipal Speed Camera Program.
Options to Pay a Penalty Order
- Pay online: Visit our online payment platform or scan the QR code on your Penalty Order. On the payment platform, choose the option to “pay” and proceed to the secure payment system to complete payment.
- Pay by mail: Any payment made through mail can be sent to the Administrative Penalties Program, P.O. Box 368, Waterloo STN, Waterloo, ON N2J 4A4. Cheques are to be made payable to the Region of Waterloo – Administrative Penalties Program. Note: If payment sent by mail is not received by the due date, for any reason, the vehicle license plate owner assumes the consequences.
- Pay by telephone: Only credit card payments can be taken when paying over the phone. To make a credit card payment by phone, call 519-575-4400.
- Pay in-person: Payment can be made in person Monday to Friday, 8:30 a.m. to 4:30 p.m. by debit, Visa/Mastercard, cheque or money order at the following Region of Waterloo buildings: 150 Frederick Street, Kitchener, 99 Regina Street, Waterloo,150 Main Street, Cambridge, or 77 Queen Street North, Kitchener. Cash payments can only be received at 77 Queen Street North, Kitchener, Monday to Friday, 8:30 a.m to 4:30 p.m.
Important Notes
- For automated speed enforcement notices (Provincial Offence Notice) issued before February 3, 2025, payment must be processed through the Provincial Offences Court system.
- For penalty orders issued on or after February 3, 2025 through the Administrative Penalties Program, see below for Options to Pay a Penalty Order.
- Effective immediately, the Region of waterloo is no longer accepting new requests for a screening review. The last Penalty Order was issued November 14, 2025, and 30 days from the Deemed Service Date has now passed.
- If you receive a screening decision for a screening request you already submitted, you may submit a request for a hearing review within 30 days of receiving the screening decision. To request a hearing review for your screening decision, visit our online platform.
- Refer to the location and offence date on your penalty order to identify the camera's Certificate of Accuracy.
View camera certificates of accuracy
Request a Hearing ReviewThe Region of Waterloo is committed to developing an inclusive, barrier-free environment. If you require assistance or accommodation to complete the payment of your penalty order or complete a Hearing Review, we will work with you to meet your accessibility needs. Have questions or need help? Our Administrative Penalties Program team and the Region’s Service First Contact Centre are here to assist you (email us at app@regionofwaterloo.ca or call 519-575-4400).
Frequently Asked Questions
Discontinuation of the Municipal Speed Camera Program
| Am I still responsible for paying a ticket if it was received after November 13, 2025? |
| Yes. Speed camera tickets may be received in the mail after November 13 if they were issued on or before November 13, 2025.Vehicle owners are responsible for paying or disputing the ticket by the date indicated on the ticket. |
| What happens if I don’t pay the ticket? |
| Unpaid tickets are sent to the Ministry of Transportation. Outstanding fines will impact your ability to renew your vehicle license. |
| Can I still dispute my ticket? |
|
| Why are the speed cameras still up if the program is no longer operating? |
| The cameras will remain in place temporarily beyond November 13, 2025 for collecting vehicle speed data, as per the terms of our contract termination with the camera vendor. Effective November 14, 2025, speed camera tickets are no longer being issued. The cameras were leased from the vendor and will be returned at the end of the contract termination. |
Administrative Penalties Program Questions
| How are tickets (penalty orders) issued? | ||||||||||
|
||||||||||
| What is the deadline to respond to a penalty order? | ||||||||||
|
||||||||||
| What if someone other than the registered owner was driving the car? | ||||||||||
|
||||||||||
| How is the total amount calculated for my penalty order? | ||||||||||
Table 1: Fine amounts for speeding tickets issued by a speed camera, as set by the Highway Traffic Act, Ontario Regulation 355/22 (Administrative Penalties program):
|
||||||||||
| What is the victim component on my penalty order? | ||||||||||
|
The Victim Component collected from each penalty order is paid to the Ministry of Attorney General’s Victim Justice Fund, which supports programs and community agencies that assist victims of Criminal Code offences in Ontario. For more information, visit the Victim Services in Ontario website. |
||||||||||
| Can I make partial payments or pay the penalty order in installments? | ||||||||||
| No, penalty orders must be paid in full by the due date. We do not accept partial payments or payments in installments. | ||||||||||
| How are the revenues generated from the Administrative Penalties program used? | ||||||||||
| Any surplus revenue above capital and operating costs is deposited in the Road User Safety Reserve, which is designated to be used for initiatives designed to improve safety for all road users in the Region. |
||||||||||
| Where can I find the Certificate of Accuracy for the Municipal Speed Cameras in the Region? | ||||||||||
| Please refer to the location and offence date on your penalty order to identify the corresponding Certificate of Accuracy. To view the Certificate of Accuracy, visit our webpage. | ||||||||||
| Will there be an impact on my driving record as a result of a penalty order received for speeding? | ||||||||||
| There are no demerit points issued with a penalty order and there is no impact on the registered owner's driving record for penalty orders that are issued from a Municipal Speed Camera. | ||||||||||
| What happens if I don’t pay the ticket/penalty order? | ||||||||||
|
||||||||||
| What should I expect from a Screening Review? | ||||||||||
|
||||||||||
| Does requesting a Screening Review pause the payment deadline? | ||||||||||
|
Yes. The payment deadline is paused while the screening review is in progress. However, if the penalty is confirmed, you will need to make payment by the new deadline that will be provided in the in written decision from the screening review. |
||||||||||
| What should I expect from a Hearing Review? | ||||||||||
|
||||||||||
| Can I authorize someone else to act on my behalf? |
||||||||||
| Yes. You can have someone else represent you in the appeal process by submitting a completed Authorized Representation Letter to app@regionofwaterloo.ca. Alternatively, you may submit a completed form in person at the Region of Waterloo Customer Service Desk at 99 Regina Street, Waterloo. |
||||||||||
|
Does the Region provide interpreters for a Screening Review or Hearing Review? |
||||||||||
| No. The Region is not responsible for providing interpreters. All screening review and hearing review appeals are conducted in writing, in English. If you or your authorized representative require interpretation services, it is up to you (the vehicle owner or authorized representative) to arrange and pay for the service. | ||||||||||
| What accessibility accommodations are available to those who need to pay or appeal a ticket? | ||||||||||
| The Region of Waterloo is committed to removing barriers and responding to accommodation needs of individuals accessing services. The following guidelines and policies are in place to meet accessibility requirements:
Vision Barriers
The AP program website and documents are designed for blind and low-vision users. Hearing Barriers
Residents with hearing impairments can request a meeting in-person with ASL interpretation through the Region's Language Line or on Microsoft Teams, which offers closed captioning. Language Barrier
Connection Barrier (No internet access)
|
||||||||||
| What if I am not satisfied with the result of the screening review? |
||||||||||
|
||||||||||
| What if I can’t make my screening or hearing review meeting? | ||||||||||
|
||||||||||
| I missed my scheduled screening or hearing review meeting. What can I do? | ||||||||||
| Failure to attend a scheduled meeting or cancel within the required time frame may result in additional fees applied to your penalty order and/or loss of your ability to continue the appeal process. |
Useful Links
- Provincial Offences Court
- Map of speed camera locations
- Ontario Regulation 355/22 Administrative Penalties for Vehicle Owner Contraventions Detected Using Camera Systems
- Region of Waterloo By-law 24-038 Administrative Penalties Program for Certain Offences
- Region of Waterloo By-law 24-039 Duties and Functions of Administrative Penalties Program Hearing Officers
- Pay a ticket
Contact Us