Administrative Penalties Program

The Region of Waterloo's Administrative Penalties Program for Municipal Speed Camera Tickets

The Province of Ontario has passed legislation banning the use of automated speed enforcement cameras.  The Region of Waterloo's Municipal Speed Camera Program is no longer issue speeding tickets as of November 14, 2025. Tickets issued on or before November 13, 2025 remain valid. Vehicle owners are responsible for paying or disputing the ticket by the date indicated on the ticket, even if it was received in the mail after November 14.

Please note: The Administrative Penalties Program does not send any correspondence regarding penalty orders, payment reminders, screening requests or hearing requests by text message. If you receive this type of text message it is a scam.

Please see below for Frequently Asked Questions regarding the discontinuation of the Municipal Speed Camera Program.

Options to Pay a Penalty Order

  • Pay online: Visit our online payment platform or scan the QR code on your Penalty Order. Othe payment platform, choose the option to “pay” and proceed to the secure payment system to complete payment.  
  • Pay by mail: Any payment made through mail can be sent to the Administrative Penalties Program, P.O. Box 368, Waterloo STN, Waterloo, ON N2J 4A4. Cheques are to be made payable to the Region of Waterloo – Administrative Penalties Program. Note: If payment sent by mail is not received by the due date, for any reason, the vehicle license plate owner assumes the consequences. 
  • Pay by telephone: Only credit card payments can be taken when paying over the phone. To make a credit card payment by phone, call 519-575-4400. 
  • Pay in-person: Payment can be made in person Monday to Friday, 8:30 a.m. to 4:30 p.m. by debit, Visa/Mastercard, cheque or money order at the following Region of Waterloo buildings: 150 Frederick Street, Kitchener, 99 Regina Street, Waterloo,150 Main Street, Cambridge, or 77 Queen Street North, Kitchener. Cash payments can only be received at 77 Queen Street North, Kitchener, Monday to Friday, 8:30 a.m to 4:30 p.m.
Please have your penalty order number and your registered licence plate number available when making your payment. 

Pay Online

Important Notes 

  • For automated speed enforcement notices (Provincial Offence Notice) issued before February 3, 2025payment must be processed through the Provincial Offences Court system.  
  • For penalty orders issued on or after February 3, 2025 through the Administrative Penalties Program, see below for Options to Pay a Penalty Order
  • Effective immediately, the Region of waterloo is no longer accepting new requests for a screening review. The last Penalty Order was issued November 14, 2025, and 30 days from the Deemed Service Date has now passed.
  • If you receive a screening decision for a screening request you already submitted, you may submit a request for a hearing review within 30 days of receiving the screening decision. To request a hearing review for your screening decisionvisit our online platform.
  • Refer to the location and offence date on your penalty order to identify the camera's Certificate of Accuracy.

View camera certificates of accuracy

Request a Hearing Review

The Region of Waterloo is committed to developing an inclusive, barrier-free environment. If you require assistance or accommodation to complete the payment of your penalty order or complete a Hearing Review, we will work with you to meet your accessibility needs. Have questions or need help? Our Administrative Penalties Program team and the Region’s Service First Contact Centre are here to assist you (email us at app@regionofwaterloo.ca or call 519-575-4400). 

Frequently Asked Questions

Discontinuation of the Municipal Speed Camera Program

 Am I still responsible for paying a ticket if it was received after November 13, 2025?
Yes. Speed camera tickets may be received in the mail after November 13 if they were issued on or before November 13, 2025.Vehicle owners are responsible for paying or disputing the ticket by the date indicated on the ticket. 
 What happens if I don’t pay the ticket?
Unpaid tickets are sent to the Ministry of Transportation. Outstanding fines will impact your ability to renew your vehicle license.  
 Can I still dispute my ticket?
  • The due date for requesting a screening review has now passed for all tickets issued. As per the due date indicated on the ticket, a request for screening review must be done within 30 days of the date of deemed service. New requests for a screening review can not be accommodated.
  • If you receive a screening decision for a screening request you already submitted, you may submit a request for a hearing review within 30 days of receiving the screening decision. To request a hearing review for your screening decision, visit our online platform.

  • If a ticket was not paid or disputed within 30 days of the Date of Deemed Service, the outstanding ticket will be sent to the Ministry of Transportation’s Defaulted Fines Control Centre (MTO DFCC) to collect payment. 
  • Once the penalty order is sent to the DFCC for plate denial, the vehicle plate holder will have to pay the outstanding amount to the MTO through Service Ontario to get their vehicle license plate renewed. 
 Why are the speed cameras still up if the program is no longer operating?
The cameras will remain in place temporarily beyond November 13, 2025 for collecting vehicle speed data, as per the terms of our contract termination with the camera vendor. Effective November 14, 2025, speed camera tickets are no longer being issued. The cameras were leased from the vendor and will be returned at the end of the contract termination.

Administrative Penalties Program Questions

 How are tickets (penalty orders) issued?  
  • The registered owner of the vehicle that is shown to have been speeding in the area where the speed camera is located will receive the ticket in the mail. 
  • You will never receive information regarding a penalty order or fine amount to pay via text, if you do, please do not pay it, as it is a scam. 
 What is the deadline to respond to a penalty order? 
  • If you have received a penalty order, you must take action on or before 30 days of the deemed service date. 
  • The deemed service date is the date that the penalty order is considered received by the registered vehicle owner. It is 7 days after the penalty order was processed and mailed. 
What if someone other than the registered owner was driving the car?  
  • A Municipal Speed Camera captures an image of the vehicle licence plate of a vehicle deemed to have been speeding; it does not identify the driver of the vehicle. Accordingly, the penalty order is issued to the registered owner of the vehicle, not the driver.  
  • If the registered owner wants the driver of the vehicle to attend on their behalf, they will need to fill out and sign an Authorized Representation Letter. 
 How is the total amount calculated for my penalty order 
  • The amount of a penalty order is set by the Province of Ontario under the Highway Traffic Act. Fine amounts for speeding tickets issued by a speed camera are outlined under section 6 of Ontario Regulation 355/22
  • A speeding ticket issued by a police officer includes demerit points. Receiving demerit points impacts the driver’s record and insurance, and ultimately can be much more costly than the ticket fine itself. A ticket issued by a speed camera is a fine only – there is no impact on the driver’s record.  
Each penalty order includes the following amounts: 
  • The fine portion of the penalty (outlined in Table 1 below) is set by the Province of Ontario in section 6 of Ontario Regulation 355/22). The Region collects and retains 100% of the fines from speed camera tickets. No portion of the fine amounts collected goes to the camera vendor.   
  • The corresponding Victim Component Surcharge (paid to the Ministry of Attorney General’s Victim Justice Fund as determined in Table 2 of section 6 of Ont. Reg. 355/22) 
  • A Ministry of Transportation fee of $8.25, which is a cost incurred by obtaining access to the name and most recent address of the vehicle licence plate holder who is subject to the penalty order. 

Table 1: Fine amounts for speeding tickets issued by a speed camera, as set by the Highway Traffic Act, Ontario Regulation 355/22 (Administrative Penalties program):

Kilometers per hour over maximum speed limit​

Set fine in community safety zone or school zone

1–19 km/hr​ over

$5.00​ per kilometre​

20–29 km/hr​ over

$7.50​ per kilometre​

30–49 km/hr​ over ​

$12.00​ per kilometre​

50 km/hr​ or more over

$19.50 per kilometre

What is the victim component on my penalty order?

The Victim Component collected from each penalty order is paid to the Ministry of Attorney General’s Victim Justice Fund, which supports programs and community agencies that assist victims of Criminal Code offences in Ontario. For more information, visit the Victim Services in Ontario website.

Can I make partial payments or pay the penalty order in installments?
No, penalty orders must be paid in full by the due date. We do not accept partial payments or payments in installments. 
How are the revenues generated from the Administrative Penalties program used?  
Any surplus revenue above capital and operating costs is deposited in the Road User Safety Reserve, which is designated to be used for initiatives designed to improve safety for all road users in the Region. 
Where can I find the Certificate of Accuracy for the Municipal Speed Cameras in the Region? 
Please refer to the location and offence date on your penalty order to identify the corresponding Certificate of Accuracy. To view the Certificate of Accuracy, visit our webpage.
Will there be an impact on my driving record as a result of a penalty order received for speeding? 
There are no demerit points issued with a penalty order and there is no impact on the registered owner's driving record for penalty orders that are issued from a Municipal Speed Camera.   
What happens if I don’t pay the ticket/penalty order? 
  • Failure to pay the amount owing within 30 days after the Date of Deemed Service could result in additional fees once the outstanding penalty order is sent to the Ministry of Transportation’s Defaulted Fines Control Centre (MTO DFCC) to collect payment.  
  • Once the penalty order is sent to the DFCC for plate denial, the municipality cannot collect the outstanding amount. 
  • The vehicle plate holder will have to pay the outstanding amount to the MTO through Service Ontario to get their license plate renewed. 
What should I expect from a Screening Review?
  • Screening reviews are conducted in writing, as required under Ontario Regulation 355/22. 

  • A Screening Officer will review the penalty order, the supporting information and supporting documentation you have provided. The Screening Officer will then decide, based on the information provided, to either uphold, vary or cancel the penalty order. Failure to submit any supporting documentation in your Screening Review request may result in the Screening Officer deciding to confirm your penalty order.   
  • Once a decision has been made, the Screening Officer will send a written decision to you as soon as practicable after the decision is made. This decision will be provided electronically, by email or by mail.  
  • If you disagree with the decision of the Screening Officer, you can move to the second stage of the appeal process by requesting a Hearing Review to be conducted by a council-appointed Hearing Officer.  
 Does requesting a Screening Review pause the payment deadline?

Yes. The payment deadline is paused while the screening review is in progress. However, if the penalty is confirmed, you will need to make payment by the new deadline that will be provided in the in written decision from the screening review. 

What should I expect from a Hearing Review? 
  • Hearing reviews are conducted in writing, as required under Ontario Regulation 355/22.
  • If you do not agree with the Screening Officer’s decision, you can request a review of the decision by a Hearing Officer within 30 days of the date of the Screening Decision.  
  • You will need to provide a detailed reason for why you do not agree with the Screening Officer’s decision.  
  • The Hearing Officer will review the Screening Decision, the supporting information, and supporting documentation provided by you, and decide to either confirm, vary or cancel the penalty order.  
  • Once a decision has been made, the Hearing Officer will send a written decision to owner you as soon as possible after the decision is made. This decision will be provided electronically, by email.  
  • The decision of the Hearing Officer is final. 
 Can I authorize someone else to act on my behalf?
Yes. You can have someone else represent you in the appeal process by submitting a completed Authorized Representation Letter to app@regionofwaterloo.ca. Alternatively, you may submit a completed form in person at the Region of Waterloo Customer Service Desk at 99 Regina Street, Waterloo.

Does the Region provide interpreters for a Screening Review or Hearing Review? 

No. The Region is not responsible for providing interpreters. All screening review and hearing review appeals are conducted in writing, in English. If you or your authorized representative require interpretation services, it is up to you (the vehicle owner or authorized representative) to arrange and pay for the service. 
 What accessibility accommodations are available to those who need to pay or appeal a ticket? 
The Region of Waterloo is committed to removing barriers and responding to accommodation needs of individuals accessing services. The following guidelines and policies are in place to meet accessibility requirements: 
Vision Barriers 
The AP program website and documents are designed for blind and low-vision users. 
Hearing Barriers 
Residents with hearing impairments can request a meeting in-person with ASL interpretation through the Region's Language Line or on Microsoft Teams, which offers closed captioning.  
Language Barrier 
  • Visit the Welcome Centre for assistance 
  • Use translation services on the Region’s website 
  • Attend in-person meetings with a family member or friend for interpretation 
  • Access the Region’s Language Line for translation services, including ASL 
Connection Barrier (No internet access) 
  • Contact the AP program by phone through the Service First Contact Centre at 519-575-4400. 
  • Use Zoom rooms at Regional buildings to access the website or attend virtual meetings. 
  • Receive communications by regular mail if you don’t have email access. 
  • Visit a Region of Waterloo Customer Service Desk to obtain a paper copy of a Screening Review or Hearing Review request. Any written appeal requests will need to be filled out and submitted with supporting documentation to the Customer Service Desk at 99 Regina St South to be processed.  
  What if I am not satisfied with the result of the screening review? 
  • If you are not satisfied with the result from the Screening Review, you may request a review of the Screening Officer’s decision by a Hearing Officer within 30 days of receiving the decision from the Screening Officer. This is not an opportunity to provide additional information or documentation.  
  • The Hearing Review is the second stage of the appeal process which allows a Hearing Officer to review all the same information the Screening Officer had available to them at the time of the Screening Review and determine whether the decision made was fair and reasonable. 
 What if I can’t make my screening or hearing review meeting? 
  • Cancellations or rescheduling of your meeting must be made at least 2 (two) business days before the scheduled meeting. 
  • If you do not reschedule or cancel your meeting within two (2) business days of your scheduled meeting date, an additional $60 no show fee will be applied. 
  • Please contact us immediately by phone at 519-575-4400 or email at app@regionofwaterloo.ca to reschedule or cancel your meeting.  
  • Be advised that cancellations made within this time frame may still be subject to our cancellation policy. 
  • Any cancellation or request for rescheduling made within 2 (two) business days of the scheduled review will not be accepted. 
  • You may only cancel or reschedule a scheduled screening once. 
  • You may only cancel or reschedule a scheduled hearing once. 
 I missed my scheduled screening or hearing review meeting. What can I do? 
Failure to attend a scheduled meeting or cancel within the required time frame may result in additional fees applied to your penalty order and/or loss of your ability to continue the appeal process.  

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