Older Adults

2017 Community Services Annual Report

Community Services measures its success by how well the Regional department helps people improve their overall quality of life. Each of the four divisions (Children's Services, Employment and Income Support, Housing Services, Seniors' Services) is working together to show the impact their programs and services have on a citizen's basic needs, health, level of independence, and relationships.

Seniors' Services is committed to delivering quality care and services that will make Sunnyside Home a safe place to live, work and visit.

To demonstrate our commitment to quality, our performance is reviewed according to established quality indicators. These cover nursing and personal care, food quality, housekeeping and laundry, admission and discharge procedures, and other aspects of care important to residents and families.

Health Quality Ontario measures and publishes results on six indicators around the quality of resident care at all long-term care homes in Ontario. Sunnyside also develops a quality improvement plan each year (incorporating these indicators and others) to establish goals and objectives that will support and deliver safe and high quality health care. For a better understanding of our plan and the HQO indicators, please read Understanding Sunnyside Home's Quality Improvement Plan.