The Region of Waterloo is reviewing how it responds to groundwater 
interference complaints from private well owners. This review focuses specifically on the complaint and appeal process, including how concerns are assessed, how decisions are made, and what happens when interference is identified.

Recent concerns raised by residents, particularly in rural areas, have highlighted the need for a more transparent, independent, and resident-centred process. In response, Regional Council has directed staff to review and strengthen the current decision-making process.

More residents and businesses will have a chance to reduce their water bills in 2027 as the Region expands programs that help identify leaks and lower water use. 

With a hot and dry summer in the forecast, the annual Water Conservation Bylaw is back. The bylaw will be in effect from May 31 to September 30 to help curb outdoor water use, which typically increases during the warmer months. 

The Region of Waterloo Water Supply Capacity Allocation Policy has been developed to ensure a fair, simple and fully transparent way to transfer water supply capacity to area municipalities in the Mannheim Service Area to support future growth, as water becomes available. 

Waterloo Region – An internationally recognized expert in water utility management will join the Region of Waterloo on an interim basis to help address and prioritize solutions to the water capacity constraint in the Mannheim Service Area.  The Region has appointed Kenneth Brothers as the Interim Commissioner of Water Services and Wastewater Operations, to work with the development industry, area municipalities, and the province to accelerate work to build operational resiliency and add new water capacity.

Waterloo Region - Regional Council has approved funding to fast-track a pivotal short-term solution to address the Mannheim Service Area water capacity constraint. With this funding, the Region will pilot innovative modular technology at the Mannheim Water Treatment Plant.

Waterloo Region – Working with partners and industry, the Region has identified several preliminary solutions to address the current water issue within the Mannheim Service Area.   In addition to the preliminary solutions, the Region is accelerating repair and maintenance work, and major infrastructure investments.

The Region of Waterloo has been working on a Municipal Class Environmental Assessment to evaluate ways to expand the St. Jacobs Wastewater Treatment Plant located at 61 Water Street in St.