Harm Reduction

Harm reduction includes programs and policies that aim to reduce the health, social and financial problems caused by drug use. These programs may help people stop using drugs, but it is not required.

Harm reduction services help people who use drugs, their families and the community. These services help to reduce the challenges some people face to stay healthy and stop the spread of diseases like Hepatitis C and HIV/AIDS.

The programs and services provided by Public Health are mandated by the Ministry of Health and the Ontario Public Health Standards. 

On this page:


Overdose prevention and naloxone kits

Never use substances alone. If using with a friend, do not use at the same time. If you use alone, call or text the National Overdose Response Service (NORS) Hotline at 1-888-688-NORS(6677), for con­fi­den­tial, non­judg­men­tal sup­port that you can access for free when­ev­er and wher­ev­er you use drugs. 

Overdose prevention strategies can save lives. Naloxone is a medicine that can quickly reverse an opioid overdose. 

What is naloxone? 

Naloxone is a medication that temporarily reverses the effects of an opioid overdose. Opioids are a type of drug that slows down breathing. Examples of opioids include but are not limited to fentanyl, hydromorphone, morphine, heroin, methadone, codeine and oxycodone. 

Naloxone is available in two different forms: 

  • Nasal spray

    • This is sprayed directly into the nose, where it is absorbed.

  • Injectable

    • This is injected into any muscle in the body, such as the arm or thigh.

A dose of naloxone usually takes 2-5 minutes to work after administration.   

Naloxone only works temporarily 

Naloxone is only active in the body for 30 to 120 minutes and the effects of most opioids last longer. This means that the effects of naloxone are likely to wear off before the opioids are gone from the body, which causes breathing to stop again.

Always call 911 in an overdose situation. 

Naloxone is safe 

Naloxone is safe for all ages. It only works if you have opioids in your system.  

Check this video on naloxone facts and infographics with information about naloxone developed by the University of Waterloo School of Pharmacy and Region of Waterloo Public Health. 

Signs of an overdose and how to use naloxone 

An overdose is a medical emergency, 911 should always be called.

Below are possible signs of an overdose:

  • Person can’t be woken up
  • Breathing is slow, or has stopped
  • Snoring or gurgling noises
  • Fingernails and lips turn blue or purple
  • Pupils are tiny or eyes are rolled back
  • Body is limp

When is a person at risk of an overdose?

  • When using alone
  • Reduced tolerance
  • Mixing with another depressant, such as alcohol or a benzodiazepine (Xanax)
  • Switching to a different opioid
  • Buying from a new source
  • New user
  • When you have been sick, tired, run down or dehydrated
  • Mixing opioids with prescription medications
  • No one is immune from overdose, whether using as prescribed or illicitly

How to respond to an opioid overdose with naloxone

  1. Shout their name and shake their shoulders.
  2. Call 9-1-1 if they are unresponsive.
  3. Give naloxone with 1 spray into nostril or inject 1 vial or ampoule into arm or leg.
  4. Perform rescue breathing and/or chest compressions.
  5. Stay with them - If there is no improvement after 2-3 minutes, repeat steps 3 and 4.

Watch a short video on how to administer naloxone (2 minutes).

For a more detailed demonstration video visit Ontario Harm Reduction Network (10 minutes).

Sanguen Health Centre provides overdose prevention training and naloxone kits to community members who are concerned about opioid overdose in our communities.  

The Good Samaritan Drug Overdose Act provides immunity from simple possession charges for those who call 911 in an overdose situation. It is important to remind those at risk of overdose or family/friends that this law will offer legal protection. For more information, check the Good Samaritan Drug Overdose Act on the Public Health Agency of Canada website. 

Naloxone in the workplace

Learn more about naloxone in the workplace from Ontario Ministry of Health.

For workplace specific training on opioid overdose and naloxone administration visit Public Services Health and Safety Association

Where to get naloxone

Naloxone is free and available without a prescription. Find naloxone from a local pharmacy or from the list of community agencies below.

Kitchener

Agency Hours Service information
The Working Centre - St. John's Kitchen

87 Victoria Street South 

23 Water Street North 

519-745-8928

Monday - Friday
10 a.m. - 4 p.m.
Daytime drop in for unsheltered people only (18+) others will not be allowed into the building. Other restrictions may apply, consult with staff on site for more information.

Thrive HIV Prevention & Support (formerly ACCKWA)

5-1770 King Street East 

519-570-3687

Monday - Friday
9 a.m. - 6 p.m.

(Closed 1 p.m. - 2 p.m. for lunch)

Ring the buzzer when you arrive.
To schedule a supply delivery, call 519-221-1402

oneROOF Youth Services

35 Sheldon Avenue North

519-742-2788 ext 207

Seven days a week
9 a.m. - 9 p.m.
Only available to youth staying at oneROOF, no community access at this time.

Ray of Hope Youth Addiction Services 

659 King Street East #230 

519-743-2311

Monday - Friday
8:30 a.m. - 4:30 p.m.
Services available only to clients of Ray of Hope.
Sanguen Community Health Van 
Call or text The Van at 519-591-4826 to find out where they are - or to request a visit
Thursdays
6 p.m. - 9 p.m.
Pre-made harm reduction bags and pre-made snack bags will be given out, as well as naloxone.

Waterloo

Agency Hours Service information

House of Friendship – Emergency Shelter

190 Weber Street North

(519)-742-8327

Seven days a week
24/7
Naloxone available to pick up anytime. Access through the front door, request at reception area.

SHOW Supportive Housing of Waterloo

362 Erb Street West

519-886-8200

Seven days a week
24/7

Naloxone available to pick up anytime.
The Working Centre

1001 Erb's Street West

Seven days a week
24/7
Services available only to residents.

Cambridge

Agency Hours Service information

Thrive HIV Prevention & Support (formerly ACCKWA)

1st Floor, 150 Main Street

Monday, Wednesday, Friday
1 p.m. - 4 p.m.
Naloxone kits available  

The Bridges

26 Simcoe Street (across the street from Shoppers Drug Mart)

519-624-9990

 

Services available only to residents staying at the shelter

Langs Main Site in Preston

1145 Concession Road

519-624-6311

Monday - Friday
8:30 a.m. - 4:30 p.m.

Clients are instructed to go through the front door and turn left to the clinical area, then speak with a staff member 

Sanguen Community Health Van 

Call or text The Van at 519-591-4826 to find out where they are - or to request a visit

Tuesdays
4:15 p.m. - 6 p.m.
 

 

Become a naloxone distribution partner

In 2017, The Ministry of Health launched the Ontario Naloxone Program (ONP) and designated public health units in Ontario as naloxone distribution leads for eligible community organizations to increase the distribution of naloxone to those most at risk of opioid overdose.

The responsibilities of the local public health unit include the following:

  • Ordering naloxone
  • Distributing naloxone to eligible community partners 
  • Coordinating and supervising naloxone inventory
  • Training community organization staff on naloxone administration/eligibility criteria
  • Supporting policy development and supporting naloxone availability

The Region of Waterloo Public Health and Paramedic Services has partnerships with community organizations, local hospitals, police services, fire departments and ambulance services across the region.

For more information about becoming an ONP, email the harm reduction team at harmreduction@regionofwaterloo.ca 

Overdoses in Waterloo Region  

Where can I find information about overdoses in the community?

The Opioid Overdose/Drug Poisoning Dashboard provides the number of overdose calls to Waterloo Region Paramedic Services over time. Because there are many overdoses that occur in the community where 9-1-1 is not called, this data underestimates the actual number of overdoses Region-wide. However, it is the best method to measure overall trends. This dashboard is updated monthly.

Where and when are overdoses occurring in the community?

The heat maps shared in the Opioid Overdose/Drug Poisoning Dashboard illustrate geographically, the areas most impacted by overdoses. Information related to times, days of the week and specific locations are not shared publicly in order to protect the privacy of those impacted. 

Community Drug Alerts

Alerts are issued through the Overdose Monitoring Alert and Response System (OMARS) and are shared through the Waterloo Region Integrated Drug Strategy (WRIDS) website to alert the public when there is a high and imminent risk of overdose occurring in the community. 

For the most current alerts, check the Overdose Alerts page. 

To receive overdose alerts, subscribe on the WRIDS website. 

For more information about reports and data sources email the harm reduction team at harmreduction@regionofwaterloo.ca 

Harm reduction supplies 

What is the Needle Syringe Program (NSP)? 

The Needle Syringe Program (NSP) distributes new harm reduction supplies (safer injection, safer inhalation, safer sex, disposal containers and wound care supplies); supports disposal of used injection equipment; and provides education related to blood borne infections, skin and vein problems, and overdose prevention. Needle syringe programs have existed in Ontario since 1989 and have operated in Waterloo Region since 1989.

These programs help to:

  • Reduce the spread of HIV and Hepatitis C
  • Reduce the number of used needles discarded in public places
  • Educate about safer sex and sexual health and increase condom use
  • Increase referrals to treatment programs, health and social services 
What harm reduction supplies are available? 

A variety of harm reduction supplies are available through our Needle Syringe Programs (NSP) across the region. Check in with a program partner before visiting to make sure they carry the needed supply as some programs may not carry all the supplies listed below.

  • Naloxone kits (nasal and injectable)
  • Safe injection supplies (syringes, stericups, etc.)
  • Safe inhalation supplies (bowl pipes, mouthpieces, etc.)
  • Wound care supplies (gauze, saline, etc.)
  • Safe sex supplies (condoms, lubricant, etc.)
  • Sharps disposal containers

Learn more about Safe Sharps Disposal.

Where to get harm reduction supplies? 

The Region of Waterloo Public Health and Paramedic Services supports Needle Syringe Programs (NSP) across the region to offer non-judgemental and confidential access to harm reduction supplies and services.

To find harm reduction supplies in another Ontario community, check the Ontario Harm Reduction Distribution Program (OHRDP) interactive map. 

Kitchener

Agency Hours Service information

The Working Centre - St. John's Kitchen

23 Water Street North, St. John’s Anglican Church

9:30 a.m. – 4 p.m. every weekday The working centre offers food distribution, various community partners offering health care and other care on site. 

Thrive HIV Prevention & Support (formerly ACCKWA)

5-1770 King Street East 

519-570-3687

Monday - Friday
9 a.m. - 6 p.m.

(closed 1 p.m. – 2 p.m. for lunch)

Delivery Available
Monday to Friday
10 a.m. - 6 p.m.

Call 519-221-1402

Ring the buzzer when you arrive.

The Working Centre

87 Victoria Street North

9:30 a.m. – 4 p.m. every weekday

Laundry, showers, and harm reduction supplies.

OATC Kitchener East

1253 King Street East, Unit 4

519-279-6078 

Seven days a week
Hours vary - call or check OATC King Street website for hours of operation
Regular services available 

OATC Kitchener

509 Park Street

519-746-1919

Seven days a week
Hours vary - call or check OATC Park Street website for hours of operation 
Regular services available 

oneROOF Youth Services

35 Sheldon Avenue North

519-742-2788 ext 207 

Seven days a week
9 a.m. - 9 p.m. 
Only available to youth staying at oneROOF, no community access at this time 

Sanguen Community Health Van 

Call or text The Van at 519-591-4826 to find out where they are - or to request a visit 

Thursdays
6 p.m. - 9 p.m. 
Pre-made harm reduction bags and pre-made snack bags will be given out, as well as naloxone 

Towards Recovery Clinic

1145 King Street East

519-579-9647 

Monday - Saturday - call for hours of operation   

Waterloo

Agency Hours Service information

Region of Waterloo Public Health

2nd Floor, 99 Regina St. South 

519-575-4400

Tuesdays, Wednesday and Thursdays

8:30 a.m. - 4:30 p.m.

Supplies available during business hours on designated days. 

House of Friendship – Emergency Shelter

190 Weber St. North

(519)-742-8327

Seven days a week
24/7
Supplies available to pick up anytime. Access through the front door, request at reception area.

Services and Housing in the Province (SHIP)

139 University Avenue East

Supports On-Site 

24/7

 

SHOW Supportive Housing of Waterloo

362 Erb Street West

(519) 886-8200

Seven days a week
24/7

 Supplies available to pick up anytime

Cambridge

Agency Hours Service information

The Bridges

26 Simcoe Street (across from Shoppers Drug Mart)

519-624-9990

  Services available only to residents staying at the shelter

Region of Waterloo Public Health

1st Floor, 150 Main Street

519-575-4400

Monday to Friday,

8:30 a.m. - 4:30 p.m. 

Supplies available during regular business hours.

Sanguen Community Health Van 

Call or text The Van at 519-591-4826 to find out where they are - or to request a visit

Tuesdays
4:15 - 6 p.m.

 

Thrive HIV Prevention & Support (formerly ACCKWA)

1st Floor, 150 Main Street

Monday, Wednesday, Friday
1 p.m. - 4 p.m.
Supplies available 

 

Support and resources

If you or someone you know uses drugs and needs support and other services, here are some resources in the community. 

Outreach supports: 

Community supports:

Waterloo Region Integrated Drug Strategy

The Waterloo Region Integrated Drugs Strategy (WRIDS) is a community collaborative approach to address substance use and its related harms. Substance use is a complex issue. Potential solutions go beyond the ability of any one organization or system alone. The WRIDS works with community partners across multiple sectors to address these issues.

Check the WRIDS website for more information.

Stigma and substance use

Stigma around drug use can stop people from getting help. 

What is stigma? 

Stigma involves negative attitudes or discrimination based on a person’s situation. Some examples of stigma include country of origin, race, culture, drug use, mental health, poverty, sex work and a history of incarceration. Individuals who use substances often experience high levels of stigma impacting their ability to access health care and social services. The following are implications of stigma for clients and service providers:

Willingness to access services

  • Discourages access to prevention, testing, case management, and health care services.
  • Feelings of shame and worthlessness also prevent people accessing treatment.
  • Discourages disclosure of drug use to health/social service providers.

Risk and behaviors

  • Less likely to access harm reduction services that will keep them safer.
  • Impacts access to educational or other resources.
  • Increases risk for overdose if people use alone due to hiding their drug use from their loved ones.

Self-worth

  • Less likely to make changes to reduce their harmful behaviors, and making other positive changes such as reducing use, finding housing or accessing medical care.

Relationships and trust

  • Assumptions are made by health and social service providers: e.g., they won’t show for appointments; follow through with referrals; abide by rules of agency, etc.
  • These reinforce stigma, lower expectations, and present barriers to recovery and reintegration.

Funding

  • Stigma affects political will to provide adequate funding and programs for people that use drugs, especially individuals who use drugs via injection.

The above content has been adapted from the Ontario Harm Reduction Distribution Program (OHRDP).

Stigma and our language 

Using supportive language

Language is powerful. It reflects our values and beliefs, and impacts our thoughts and actions. Language used in society to describe people who use drugs is often negative and degrading. Terms like abuser, junkie, addict, and drug user perpetuate stigma and discrimination. The language used to describe people who use substances or those who struggle with addiction can have a lasting impact on self-esteem and can influence how they are treated. As a result, people who use drugs often become marginalized and alienated from the supports and services they need out of shame or to protect themselves from poor treatment.

Stigmatizing language does not help people with substance use issues to improve their lives. By describing a person as a “junkie” or “user”, it highlights one part their identity, and disregards all other parts that matter to them, their families and their communities. Individuals are more than their substance use, they are people first. 

TopicInstead of thisUse this
People who use drugs Addicts
Junkies
Users
Drug Abusers
Recreational Drug user
People who use drugs
People with a substance use disorder
People with lived/living experience
People who occasionally use drugs
People who have used drugs Former drug addict
Referring to a person as being “clean”
People who have used drugs
People with lived/living experience
People in recovery
Drug use Substance/drug abuse
Substance drug misuse
Substance/drug use
Substance use disorder/opioid use disorder
Problematic [drug] use
[Drug] dependence

Supportive terms

People with lived experience - first-hand accounts and impressions of living as a member of a minority or oppressed group. In the context of harm reduction, people with lived experience refers to those who have used substances in the past and share those experiences for many purposes.

People with living experience - first-hand accounts and impressions of currently living as a member of a minority or oppressed group. In the context of harm reduction, people with living experience refers to those who actively use substances, but also share those experiences as they happen.

Peer workers – a term used when a person with lived or living experience is employed by a harm reduction program to help provide services to those who actively use substances.

It is important to note that while we should not attach negative labels to other people, individuals should be able to self identify as they wish.

The above content has been adapted from the Toronto Public Health Website and the Government of Canada, “Changing how we talk about substance use”

[1] Kelly, J.F., & Westerhoff, C.M., (2009). Does it matter how we refer to individuals with substance-related conditions? A randomized study of two commonly used terms. International Journal of Drug Policy, in press

Addiction and continuum of use 

There is a broad range of substance use from abstinence to dependence. An individual’s substance use may change throughout their life, for a variety of reasons. The following graphic describes the continuum of substance use.

continuum of substance use graphic

About the continuum of use:

  • People do not automatically move along the continuum.
    • Some people may only use substances socially for their entire lives
    • Some people can move around the continuum over time
  • People can be at different points of the continuum for different substances.
  • Where a person is on the continuum, does not necessarily impact their ability to manage and minimize risks. For example:
    • Someone that is “heavily addicted” may still use new equipment every time
    • Someone who has used cocaine for a long time may overdose
    • Someone who uses substances socially may overdose or spend too much
  • For people struggling with dependency, it is often normal to not use substances for a while, then use substances again (sometimes referred to as “relapse”). This is like many other forms of addiction.
  • The reason(s) people start to use substances are not always the reason(s) they continue to use substances.

The above content has been adapted from the Toronto Public Health website, Stigma: Why Words Matter and Substance Use Spectrum

Anti-stigma videos 

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