COVID-19 Resources for Health Professionals

The information on this page is for health professionals. If you are looking for health information for community members visit COVID-19.

Visit Ontario’s COVID-19 health sector guidance for the provincial guidance on COVID-19. If you have questions, email COVID19Partners@regionofwaterloo.ca.

Visit the Integrated Respiratory Disease Surveillance Report for an overview of respiratory virus activity in Waterloo Region.

On this page

Testing and treatment

Visit Ontario's COVID-19 testing and treatment page for eligibility information and access to tests and antiviral treatments. 

Rapid Antigen Tests

Health care providers can order free rapid antigen tests for eligible patients and their employees as part of the Provincial Antigen Screening Program Agreement (PASP). Visit the PASP website for more information or to enroll.

Testing and treatment resources

Ordering outbreak supplies (tests, PPE)

Health care providers, long-term care, retirement homes and other congregate living settings can order COVID-19 tests, nasopharyngeal swab kits and Personal Protective Equipment (PPE) through the PPE Supply Portal.

To order nasopharyngeal swab collection kits, complete and submit the Requisition for Specimen Containers and Supplies and then submit your order through the PPE Supply Portal.

If you have questions about ordering, refer to PPE Supply Portal - FAQs.

Infection Prevention and Control (IPAC)

For general infection prevention and control (IPAC) and outbreak management information, visit our IPAC information for health care providers page.

Visit Public Health Ontario for information about Personal Protective Equipment (PPE) for COVID-19 Prevention.

Outbreak information for long-term care homes, retirement homes and congregate living settings 

Visit Managing respiratory and gastrointestinal outbreaks for resources and reporting information. 

COVID-19 vaccines

Visit the Vaccine Information for Health Care Providers page for general vaccine information, including Adverse Event Following Immunization (AEFI) instructions.

To be eligible to participate in the COVID-19 vaccine program, you must be a health care provider in Waterloo Region. Email vaccine@regionofwaterloo.ca for more information. 

Ordering COVID-19 vaccines and supplies

Orders for vaccine must be submitted using the Online Vaccine Inventory System. To access the system, staff will need to register using a unique invite code provided by Public Health. If you do not yet have an account, email vaccine@regionofwaterloo.ca.

Order requests must be submitted no later than 48 hours before your clinic start. For Monday delivery, the order must be submitted by noon on Thursday. For Tuesday delivery, the order must be submitted by noon on Friday. Medical Services Courier will deliver your vaccines between 9 a.m. and 12 p.m. Deliveries will not occur on weekends.

If you find yourself in a situation where you require a last-minute delivery, Public Health will try to accommodate, where possible. If last minute deliveries are needed email vaccine@regionofwaterloo.ca. Emails are answered Monday to Friday, 8:30 a.m. - 4:30 p.m.

COVID-19 vaccine storage and handling

COVaxON decommission information

As of March 13, 2026, COVID-19 vaccine certificates are no longer available for download via the provincial website. These records are being transferred to public health units and will become available in Fall 2026 through our Immunize Connect Ontario (ICON) portal. Updates will be posted as they become available.

Beginning in April 2026, health care providers will begin using Panorama Guided Workflow (PGW) for COVID-19 vaccine administration reporting and inventory.

PGW will support COVID-19 vaccine administration documentation and COVID-19 vaccine inventory management. Client records will include read-only information for other immunizations reported to their public health unit.

Active administration of COVID-19 vaccines is not expected before the start of spring 2026 high-risk doses. If a dose is administered between March 13 and the yet-to-be-confirmed April date, health care providers will need to document it outside the system per professional documentation practices

If you have any questions or require further information, contact the Ministry of Health at PanoramaGuidedWorkflow@ontario.ca.

Additional resources

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