This webpage contains reports where Region of Waterloo Public Health and Emergency Services identified an infection prevention and control (IPAC) lapse at a premise. Lapses are identified through assessments and investigations, which are initiated by complaints, referrals, or communicable disease surveillance. The Ministry of Health and Long-Term Care requires that public health units disclose these reports.
To file a complaint about a regulated health care professional or health care setting, please complete the form below or call us at 519-575-4400 ext. 5275.
To file a health-related complaint against a non-regulated facility please go to Check it! We inspect it. site.
To request a full investigation report for a lapse, contact us at at 519-575-4400 or publichealth@regionofwaterloo.ca.
Disclaimer
- We respond to all complaints and referrals
- We do not endorse any premises
- We carry out investigations according to the Health Protection and Promotion Act
- This webpage does not include reports where investigations did not identify an IPAC lapse
- Reports are not exhaustive and do not guarantee that premises listed or not listed are free of IPAC lapses or other conditions affecting health
- Reports are for premises in the Region of Waterloo only
- Each report corresponds to only one premises
- Although we make every effort to ensure all information is accurate and complete, we cannot guarantee that all information is accurate and complete at all times
Reports will remain posted for a minimum of two years.
Current Lapses
| Monarch Dentistry |
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As a result of an infection prevention and control complaint, Region of Waterloo Public Health is currently investigating Monarch Dentistry, 51 Benton Street, Kitchener, ON. Please see the Initial Report below for details about findings pertaining to this investigation. Public Health worked with Monarch Dentistry to make immediate corrections and will continue to follow-up to ensure required infection prevention and control practices are implemented. Region of Waterloo Public Health is not recommending that clients of this practice be tested for hepatitis B, hepatitis C and HIV. Clients with concerns about their own individual health risk associated with this investigation should consult with their family health care provider. Clients or health care providers with questions about the investigation are asked to contact Region of Waterloo Public Health at 519-575-4400, ext. 5275. Public Health investigates clinics only in response to complaints related to infection prevention and control practices or identification of concerns through our monitoring of infections in the community which are reportable to Public Health. Dental practices are overseen by the Royal College of Dental Surgeons of Ontario. |
Previous Lapses
| Park Street Family Dental |
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Region of Waterloo Public Health’s infection prevention and control investigation pertaining to Park Street Family Dental has concluded. Please see the Final Report posted below. Public Health has been working with Park Street Family Dental and the Royal College of Dental Surgeons of Ontario (RCDSO) to ensure required infection prevention and control practices were implemented. A joint re-inspection with the RCDSO was conducted on May 29, 2019. Region of Waterloo Public Health observed that all infection prevention and control practice requirements were met and as such it has approved Park Street Family Dental to resume practice. Region of Waterloo Public Health is not recommending that clients of this practice be tested for hepatitis B, hepatitis C and HIV. Clients with concerns about their own individual health risk associated with this investigation should consult with their family health care provider. Clients or health care providers with questions about the investigation are asked to contact Region of Waterloo Public Health at 519-575-4400, ext. 5275. Public Health investigates clinics only in response to complaints related to infection prevention and control practices or identification of concerns through our monitoring of infections in the community which are reportable to Public Health. Dental practices are overseen by the Royal College of Dental Surgeons of Ontario. |
| Dr. K.S. Billing Pain Management Centre |
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November 19, 2018 Region of Waterloo Public Health’s infection prevention and control investigation pertaining to the Dr. K. S. Billing Pain Management Centre has concluded. Please see the Final Report posted below. Public Health had been working with this clinic and the College of Physicians and Surgeons of Ontario (CPSO) to ensure required infection prevention and control practices are implemented. As a result of findings stemming from a complaint investigation, the clinic was ordered to suspend procedures involving infection prevention and control practices in early August 2018. Region of Waterloo Public Health has been notified by the College of Physicians and Surgeons of Ontario (CPSO) that the Dr. K. S. Billing Pain Management Centre, 1601 River Road East, Unit 30B, has withdrawn from the CPSO’s ‘Out of Hospital Premise Program’ and is now permanently closed. Additional details about the clinic closure and access to health records can be directed to the College of Physicians and Surgeons at 1-800-268-7096 Ext. 603. Public Health investigates clinics only in response to complaints related to infection prevention and control practices or identification of concerns through the monitoring of infections in the community which are reportable to Public Health. Premises where certain procedures are performed are inspected and overseen by the College of Physicians and Surgeons of Ontario. The practice of individual physicians is also regulated by the College of Physicians and Surgeons. |
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