Infection Prevention and Control Lapse Reports

This webpage contains reports where Region of Waterloo Public Health and Emergency Services identified an infection prevention and control (IPAC) lapse at a premise. Lapses are identified through assessments and investigations, which are initiated by complaints, referrals, or communicable disease surveillance. The Ministry of Health and Long-Term Care requires that public health units disclose these reports.

If you have a complaint about a regulated health care professional or health care setting related to infection prevention and control for COVID-19, please contact the appropriate regulatory college directly to make your complaint. View this listing of regulatory colleges for website and contact information.

To file a complaint about a regulated health care professional or health care setting, please complete the form below or call us at 519-575-4400.

File a Complaint

To request a full investigation report for a lapse, contact us at at 519-575-4400 or publichealth@regionofwaterloo.ca

If you are concerned about food safety, infection prevention or sanitary conditions of a business in Waterloo Region, you can file a complaint on the Check it! We inspect it. site.


Disclaimer

  • We respond to all complaints and referrals
  • We do not endorse any premises
  • We carry out investigations according to the Health Protection and Promotion Act
  • This webpage does not include reports where investigations did not identify an IPAC lapse
  • Reports are not exhaustive and do not guarantee that premises listed or not listed are free of IPAC lapses or other conditions affecting health
  • Reports are for premises in the Region of Waterloo only
  • Each report corresponds to only one premises
  • Although we make every effort to ensure all information is accurate and complete, we cannot guarantee that all information is accurate and complete at all times

Reports will remain posted for a minimum of two years.


Previous Lapses

247 King Dental - October 19, 2021

Region of Waterloo Public Health’s infection prevention and control investigation pertaining to 247 King Dental has been completed. Please see the Final Report posted below.

Public Health has been working with 247 King Dental and the Royal College of Dental Surgeons of Ontario (RCDSO) to ensure the required infection prevention and control practices are implemented. Re-inspections were conducted to ensure that all infection prevention and control practice requirements were met.

Region of Waterloo Public Health is not recommending that clients of this practice be tested for hepatitis B, hepatitis C and HIV. Clients with concerns about their own individual health risk associated with this investigation should consult with their family health care provider. Clients or health care providers with questions about the investigation are asked to contact Region of Waterloo Public Health at 519-575-4400, ext. 5275.

Public Health investigates clinics only in response to complaints related to infection prevention and control practices or identification of concerns through our monitoring of infections in the community which are reportable to Public Health. Dental practices are overseen by the Royal College of Dental Surgeons of Ontario.

IPAC Final Report - 247 King Dental

Monarch Dentistry - December 29, 2020

As a result of an infection prevention and control complaint, Region of Waterloo Public Health investigated Monarch Dentistry, 51 Benton Street, Kitchener, ON. Please see the Initial Report below for details about findings pertaining to this investigation.

Public Health has worked with Monarch Dentistry to make immediate corrections and continued to follow-up to ensure required infection prevention and control practices were implemented.

Region of Waterloo Public Health has identified deficiencies in the cleaning and sterilization of dental instruments/devices at this premise. The risk of blood-borne infection (hepatitis B, hepatitis C and HIV) to clients is low and there are no associated cases of disease transmission known at this time. This infection prevention and control lapse was restricted to patient visits from November 20th, 2020 to November 26th, 2020. Clients who were seen during the date-range affected by the lapse were sent a letter to notify them and given a requisition to take to their health care provider for testing. Clients with concerns about their own individual health risk associated with this investigation should consult with their family health care provider. Clients or health care providers with questions about the investigation are asked to contact Region of Waterloo Public Health at 519-575-4400.

Public Health investigates clinics only in response to complaints related to infection prevention and control practices or identification of concerns through our monitoring of infections in the community which is reportable to Public Health. Dental practices are overseen by the Royal College of Dental Surgeons of Ontario, which has been informed of the identified infection prevention and control lapse.

IPAC Initial Report - Monarch Dentistry 

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