Infection Prevention and Control Lapse Reports

This webpage contains reports where Region of Waterloo Public Health identified an infection prevention and control (IPAC) lapse at a premises. Lapses are identified through assessments and investigations, which are initiated by complaints, referrals, or communicable disease surveillance. The Ministry of Health and Long-Term Care requires public health units to disclose these reports.

If you have a complaint unrelated to IPAC practices (for example conduct of a health care professional or patient service experience) they should be directed to the appropriate regulatory college.  View this listing of regulatory colleges for website and contact information.

To file a complaint about IPAC practices at a regulated health care professional or a health care setting, please complete the form below or call us at 519-575-4400.

File a Complaint

To request a full investigation report for a lapse, contact us at at 519-575-4400 or

If you are concerned about food safety, infection prevention or sanitary conditions of a business in Waterloo Region, you can file a complaint on the Check it! We inspect it. site.


  • We respond to all complaints and referrals
  • We do not endorse any premises
  • We carry out investigations according to the Health Protection and Promotion Act
  • This webpage does not include reports where investigations did not identify an IPAC lapse
  • Reports are not exhaustive and do not guarantee that premises listed or not listed are free of IPAC lapses or other conditions affecting health
  • Reports are for premises in the Region of Waterloo only
  • Each report corresponds to only one premises
  • Although we make every effort to ensure all information is accurate and complete, we cannot guarantee that all information is accurate and complete at all times

Reports will remain posted for a minimum of two years.

Previous Lapses

Temple Green Clinic - May 2, 2023

Region of Waterloo Public Health’s infection prevention and control investigation pertaining to Temple Green Clinic has been completed. Please see the final Report posted below.

Public Health has been working with Temple Green Clinic and The College of Physicians and Surgeons of Ontario to ensure the required infection prevention and control practices are implemented. Re-inspections were conducted to ensure that all infection prevention and control practice requirements were met.

Public Health investigates clinics only in response to complaints related to infection prevention and control practices or identification of concerns through our monitoring of infections in the community which are reportable to Public Health. Any concerns of malpractice are overseen by The College of Physicians and Surgeons of Ontario.

IPAC Final Report - Temple Green Clinic

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