Infection Prevention and Control Lapse Reports

This webpage contains reports where Region of Waterloo Public Health and Emergency Services identified an infection prevention and control (IPAC) lapse at a premise. Lapses are identified through assessments and investigations, which are initiated by complaints, referrals, or communicable disease surveillance. The Ministry of Health and Long-Term Care requires that public health units disclose these reports.

If you have a complaint about a regulated health care professional or health care setting related to infection prevention and control for COVID-19, please contact the appropriate regulatory college directly to make your complaint. View this listing of regulatory colleges for website and contact information.

To file a complaint about a regulated health care professional or health care setting, please complete the form below or call us at 519-575-4400.

File a Complaint

To request a full investigation report for a lapse, contact us at at 519-575-4400 or publichealth@regionofwaterloo.ca

If you are concerned about food safety, infection prevention or sanitary conditions of a business in Waterloo Region, you can file a complaint on the Check it! We inspect it. site.


Disclaimer

  • We respond to all complaints and referrals
  • We do not endorse any premises
  • We carry out investigations according to the Health Protection and Promotion Act
  • This webpage does not include reports where investigations did not identify an IPAC lapse
  • Reports are not exhaustive and do not guarantee that premises listed or not listed are free of IPAC lapses or other conditions affecting health
  • Reports are for premises in the Region of Waterloo only
  • Each report corresponds to only one premises
  • Although we make every effort to ensure all information is accurate and complete, we cannot guarantee that all information is accurate and complete at all times

Reports will remain posted for a minimum of two years.


Current Lapses

Monarch Dentistry - December 29, 2020

As a result of an infection prevention and control complaint, Region of Waterloo Public Health is currently investigating Monarch Dentistry, 51 Benton Street, Kitchener, ON. Please see the Initial Report below for details about findings pertaining to this investigation.

Public Health has worked with Monarch Dentistry to make immediate corrections and will continue to follow-up to ensure required infection prevention and control practices are being implemented.

Region of Waterloo Public Health has identified deficiencies in the cleaning and sterilization of dental instruments/devices at this premise. The risk of blood-borne infection (hepatitis B, hepatitis C and HIV) to clients is low and there are no associated cases of disease transmission known at this time. This infection prevention and control lapse was restricted to patient visits from November 20th, 2020 to November 26th, 2020. Clients who were seen during the date-range affected by the lapse were sent a letter to notify them and given a requisition to take to their health care provider for testing. Clients with concerns about their own individual health risk associated with this investigation should consult with their family health care provider. Clients or health care providers with questions about the investigation are asked to contact Region of Waterloo Public Health at 519-575-4400.

Public Health investigates clinics only in response to complaints related to infection prevention and control practices or identification of concerns through our monitoring of infections in the community which is reportable to Public Health. Dental practices are overseen by the Royal College of Dental Surgeons of Ontario, which has been informed of the identified infection prevention and control lapse.

IPAC Initial Report - Monarch Dentistry 


Previous Lapses

247 King Dental - October 19, 2021

Website Preamble: Public Health’s investigation of 247 King Dental.
Region of Waterloo Public Health’s infection prevention and control investigation pertaining to 247 King Dental has been completed. Please see the Final Report posted below.

Public Health has been working with 247 King Dental and the Royal College of Dental Surgeons of Ontario (RCDSO) to ensure the required infection prevention and control practices are implemented. Re-inspections were conducted to ensure that all infection prevention and control practice requirements were met.

Region of Waterloo Public Health is not recommending that clients of this practice be tested for hepatitis B, hepatitis C and HIV. Clients with concerns about their own individual health risk associated with this investigation should consult with their family health care provider. Clients or health care providers with questions about the investigation are asked to contact Region of Waterloo Public Health at 519-575-4400, ext. 5275.

Public Health investigates clinics only in response to complaints related to infection prevention and control practices or identification of concerns through our monitoring of infections in the community which are reportable to Public Health. Dental practices are overseen by the Royal College of Dental Surgeons of Ontario.

IPAC Final Report - 247 King Dental

Breslau Smiles Family Dentistry - June 30, 2020

Region of Waterloo Public Health’s infection prevention and control investigation pertaining to Breslau Smiles Family Dentistry has concluded. Please see the Final Report posted below.

Public Health has been working with Breslau Smiles Family Dentistry and the Royal College of Dental Surgeons of Ontario (RCDSO) to ensure required infection prevention and control practices were implemented. A re-inspection was conducted on July 17, 2020. Region of Waterloo Public Health observed that all infection prevention and control practice requirements were met. Region of Waterloo Public Health has approved Breslau Smiles Family Dentistry to resume practice. A final inspection was conducted on August 13, 2020. Region of Waterloo Public Health observed that all infection prevention and control practice requirements were continuing to be met.

During its investigation, Region of Waterloo Public Health identified lapses in certain clinic processes, including the disinfection and sterilization of dental devices. There is a low risk that patients who had any procedure between March 9, 2020 to July 2, 2020 may have been exposed to blood-borne pathogens. Impacted clients have been notified by Breslau Smiles Family Dentistry. Clients with concerns about their own individual health risk associated with this investigation should consult with their family health care provider. Clients or health care providers with questions about the investigation are asked to contact Region of Waterloo Public Health at 519-575-4400, ext. 5275. Public Health investigates clinics only in response to complaints related to infection prevention and control practices or identification of concerns through our monitoring of infections in the community which are reportable to Public Health. Dental practices are overseen by the Royal College of Dental Surgeons of Ontario.

IPAC Final Report - Breslau Smiles Family Dentistry

North Dumfries Dentistry - June 17, 2020

Region of Waterloo Public Health’s infection prevention and control investigation pertaining to North Dumfries Dentistry has concluded. Please see the Final Report posted below.

Public Health has been working with North Dumfries Dentistry and the Royal College of Dental Surgeons of Ontario (RCDSO) to ensure required infection prevention and control practices were implemented. A re-inspection was conducted on July 23, 2020. Region of Waterloo Public Health observed that all infection prevention and control practice requirements were met.

Region of Waterloo Public Health is not recommending that clients of this practice be tested for hepatitis B, hepatitis C and HIV. Clients with concerns about their own individual health risk associated with this investigation should consult with their family health care provider. Clients or health care providers with questions about the investigation are asked to contact Region of Waterloo Public Health at 519-575-4400, ext. 5275.

Public Health investigates clinics only in response to complaints related to infection prevention and control practices or identification of concerns through our monitoring of infections in the community which are reportable to Public Health. Dental practices are overseen by the Royal College of Dental Surgeons of Ontario.

IPAC Final Report - North Dumfries Dentistry

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