Billing Rates and Meters

Small changes add up over time! Get started saving water and lowering your home's water bills with ideas from our Home Water Conservation Tips Sheet. Visit the Region of Waterloo Conserving Water section and watch the below video for more water saving ideas.

Looking for expert advice to help you save water? Our free Water Efficient Technology (WET) program can help you better understand your water use at home and how to reduce it.

Who can apply

Compare your water bill to the table below. If your water use is above average (over 150 litres per person per day, or 4.5 m³ per person, per month), you may qualify for a free home water review.

Please note: the table provides average water use for one month. If you are billed bi-monthly, double the average water use from the table and compare that with your water bill (for example, 9 m³ for a one-person home). If you are unsure what your water use is, we can check with you on the phone. 

What to expect during your home water review

During a 45 to 60 minute consultation, an expert will check your home's fixtures and appliances for water efficiency and leaks. You will also receive a report with personalized ways to lower your water use. WET Program staff will wear a mask for the entire visit and maintain physical distance. We ask residents to stay in another room while the reviewer checks their water fixtures. 

How to book

Call our program partner Reep Green Solutions at 519-744-9799 extension 1 or complete the online application form to book your free in-home water review.

• User rates for North Dumfries and Wellesley Townships
  • $3.20 per cubic metre for municipal tap water
  • $2.39 per cubic metre for wastewater (sewage)
• Monthly service charge
  • $10.00 for municipal tap water
  • $9.00 for wastewater (sewage)

North Dumfries and Wellesley Townships residents and businesses with a municipal water and/or wastewater connection receive water bills from the Region of Waterloo Finance Department.

Paperless billing and direct withdrawal options now available!

We are pleased to announce that we now have a paperless billing option as well as a direct withdrawal option adding convenience and increased flexibility in payment methods for our customers.

1. You can enroll for Paperless E-billing option to receive your invoices via email.
2. You can enroll for Pre-authorized Debits from your bank account for water bill payments.

Please contact ARWater@regionofwaterloo.ca or call 519 502 3628 if you have any questions. For card payments over the phone, please call the secure payment line 226 887 8546.

Use this instruction sheet to better understand your water bill or contact the Region of Waterloo Finance Department with your water billing questions.

North Dumfries and Wellesley Township residents and businesses can submit payment in person, by phone, or through Canada Post.

1. Direct withdrawal from your bank account. Please call 226-753-2261 to set up direct withdrawals for your bill payments.
2. Payment online through your financial institution pre-authorized payments, or by cheque payable to Region of Waterloo by mail to Finance/Accounts Receivable, Region of Waterloo, 150 Frederick Street, 4th Floor, Kitchener, ON N2G 4J3.
3. Payment by phone call  226 887 8546. Office hours are 8:30 a.m. to 4:30 p.m. excluding statutory holidays. Accepted methods of payment are VISA or Master Card. Please contact ARAdmin@regionofwaterloo.ca or call 519 502 3628 if you have any questions. 
4. Payment in person at main reception 150 Frederick Street, Kitchener. Office hours are 8:30 a.m. to 4:30 p.m. Monday to Friday excluding statutory holidays. Accepted methods of payment are cash, debit card, VISA, Master Card or cheque payable to Region of Waterloo.

Applying for a high water bill adjustment

The high water bill adjustment form gathers additional information to determine if a customer in North Dumfries or Wellesley Township with an unusually high water bill may eligible for an adjustment. High water consumption may happen when a property has a plumbing leak in a fixture, faucet or toilet.

Criteria includes:

• Applies to residential properties only where leak is inside the property, water consumption is three times the previous 12 month average and there is no evidence of tampering of the Region's water meter.
• Eligible residents can apply once per decade per property. The adjustment to the bill is capped $1750 and is calculated by rebating 50 per cent of the water consumption above the customer’s 12-month average.
• The adjustment is applied to one invoice only
• An application must be made within 90 days of the date on the high water bill

Your property does not apply if:

• It is industrial, institutional or multi residential
• It was vacant or unattended when the leak occurred 
• High water usage was for a pool, hot tub, rink, irrigation or legitimate purpose

Complete the Application to review high water bills form.

Additional forms

Online/Editable forms:

• New water and wastewater service request

• Move In or Move out notification and Final meter reading request form

• Setup a pre-authorized payment plan
• Request to change mailing address

PDF forms (must be submitted via email or mail): 

• Forward mail to property management company
• Change request for pre-authorized payment plan

The City or Township - with the exception of the Townships of North Dumfries and Wellesley - where you live sets the user rate. Visit the website of your City or Township for your user rate.

• City of Cambridge water user rates
• Kitchener Utilities water user rates
• City of Waterloo water user rates
• Wilmot Township water user rates
• Woolwich Township water user rates

North Dumfries and Wellesley Townships

Current user rates for North Dumfries and Wellesley Townships are available on this page under the information and forms for North Dumfries and Wellesley Township residents tab.

Wholesale rates for the Cities and Townships are $1.1271 per cubic metre for municipal tap water and $1.3429 per cubic metre for wastewater (sewage).

The Region of Waterloo charges a wholesale rate to the Cities of Cambridge, Kitchener and Waterloo and the Townships of Wilmot and Woolwich to supply treated bulk water and collect wastewater. These municipalities then supply the water and collect wastewater at their set user rate to their residents and businesses.