Billing Rates and Meters

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 Who to contact about your water service

Do you have a question about your water services such as billing charges, water locates, meter issues, water quality or pressure concerns? Who to contact depends on where you live. If the property is in:

Waterloo Region uses a two-tiered system to supply treated water and collect wastewater.

  • In North Dumfries and Wellesley Townships, the Region of Waterloo supplies treated water, collects wastewater and bills homes and businesses. Villages that receive their water service directly from the Region of Waterloo include; Ayr, Branchton, Heidelberg, Linwood, Lloyd Brown, Roseville, St. Clements, Wellesley.
  • In Cambridge, Kitchener and Waterloo and the Townships of Wilmot and Woolwich, the Region of Waterloo supplies treated water to the municipalities which, in turn, supply the water to the homes and businesses. The Cities and Townships then collect the wastewater from the homes and businesses and return it to the Region of Waterloo for treatment.

Water rates

User rates and development charges fully fund the costs of municipal tap water distribution and wastewater collection.

The City or Township - with the exception of the Townships of North Dumfries and Wellesley - where you live sets the user rate. Visit the website of your City or Township for your user rate.

Wholesale rates for Cities and Townships

Wholesale rates for the Cities and Townships are $1.1271 per cubic metre for municipal tap water and $1.3429 per cubic metre for wastewater (sewage).

The Region of Waterloo charges a wholesale rate to the Cities of Cambridge, Kitchener and Waterloo and the Townships of Wilmot and Woolwich to supply treated bulk water and collect wastewater. These municipalities then supply the water and collect wastewater at their set user rate to their residents and businesses.

Paying your water bill

Reduce your water use and save money

Our water conservation program offers resources and tips to reduce water use and your water bill.

Information for North Dumfries and Wellesley Townships

User rates

User rates and development charges fully fund the costs of municipal tap water distribution and wastewater collection. The Region of Waterloo supplies treated water, collects wastewater and directly bills North Dumfries and Wellesley Townships homes and businesses with a municipal water and/or wastewater connection using a set user rate. 

2026 user rates

  • User rates for North Dumfries and Wellesley Townships
    • $3.65 per cubic metre for municipal tap water
    • $2.76 per cubic metre for wastewater (sewage)
  • Monthly service charge
    • $12.00 for municipal tap water
    • $11.00 for wastewater (sewage)

Paying your water bill

North Dumfries and Wellesley Townships residents and businesses with a municipal water and/or wastewater connection receive water bills from the Region of Waterloo Finance Department.

Use this instruction sheet to better understand your water bill.

Sign up for paperless billing and payment using direct withdrawal for added convenience

  1. Enroll for Paperless E-billing to receive invoices via email
  2. Enroll for Pre-authorized Debits from your bank account for water bill payments

Payment methods

  • Direct withdrawal from your bank account. Call 226-753-2261 to set up direct withdrawals for your bill payments.
  • Payment online through your financial institution pre-authorized payments, or by cheque payable to Region of Waterloo by mail to Finance/Accounts Receivable, Region of Waterloo, 150 Frederick Street, 4th Floor, Kitchener, ON N2G 4J3.
  • Payment by phone call 226-887-8546. Office hours are 8:30 a.m. to 4:30 p.m. excluding statutory holidays. Accepted methods of payment are VISA or Master Card. Direct questions to the Region of Waterloo Finance Department or call 519-502-3628. 
  • Payment in person at the main reception at 150 Frederick Street, Kitchener. Office hours are 8:30 a.m. to 4:30 p.m. Monday to Friday excluding statutory holidays. Accepted methods of payment are cash, debit card, VISA, Master Card or cheque payable to Region of Waterloo.

Questions about your water bill

North Dumfries and Wellesley Township residents and businesses can direct questions to the Region of Waterloo Finance Department or call 226-753-2261. To phone in credit card payments, call the secure payment line at 226-753-6038.

Service request forms

Applying for a high water bill adjustment

North Dumfries and Wellesley Township customers with an unusually high water bill may be eligible for a payment adjustment to their water bill. High water consumption may be the result of a fixture, faucet or toilet plumbing leak.

Criteria include:

  • Residential properties with leak inside the property, water consumption is two times the previous 12 months average and there is no evidence of tampering of the Region of Waterloo water meter
  • Eligible residents can apply once per decade per property.
  • The bill adjustment is capped at $1,500. It is calculated by rebating 50 per cent of the water consumption above the customer’s 12-month average.
  • The adjustment is applied to one invoice only
  • An application must be made within 90 days of the date on the high-water bill

Your property does not apply if:

  • It is industrial, institutional, or multi-residential
  • It was vacant or unattended when the leak occurred
  • High water usage was for a pool, hot tub, rink, irrigation, or legitimate purpose

Complete the application to review high water bills form

Finance forms

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