Billing Rates and Meters

Waterloo Region uses a two-tier system to supply treated water and collect wastewater.

  • In North Dumfries and Wellesley Townships, the Region of Waterloo supplies treated water, collects wastewater and bills homes and businesses. Villages that receive their water service directly from the Region of Waterloo include; Ayr, Branchton, Heidelberg, Linwood, Lloyd Brown, Roseville, St. Clements, Wellesley.
  • In Cambridge, Kitchener and Waterloo and the Townships of Wilmot and Woolwich, the Region of Waterloo supplies treated water to the municipalities which, in turn, supply the water to the homes and businesses. The Cities and Townships then collect the wastewater from the homes and businesses and return it to the Region of Waterloo for treatment.

Information and forms for North Dumfries and Wellesley Township residents

Residents of the Townships of North Dumfries and Wellesley can use the links below to learn more about their water bill and service or submit service requests. For questions about your water service, please email the Region of Waterloo Finance Department.

Reducing water use at home

Small changes add up over time! Visit the Region of Waterloo conservation web page to learn about free programs and resources including our indoor water savings tips sheet and outdoor water savings tips sheet to help.

User rates for North Dumfries and Wellesley Township residents
User rates and development charges fully fund the costs of municipal tap water distribution and wastewater collection. The Region of Waterloo supplies treated water, collects wastewater and directly bills North Dumfries and Wellesley Townships homes and businesses with a municipal water and/or wastewater connection using a set user rate.
  • User rates for North Dumfries and Wellesley Townships
    • $3.28 per cubic metre for municipal tap water
    • $2.46 per cubic metre for wastewater (sewage)
  • Monthly service charge
    • $11.00 for municipal tap water
    • $10.00 for wastewater (sewage)

How to read and pay your water bill

North Dumfries and Wellesley Townships residents and businesses with a municipal water and/or wastewater connection receive water bills from the Region of Waterloo Finance Department.

Paperless billing and direct withdrawal options now available

We are pleased to announce that we now have a paperless billing option as well as a direct withdrawal option adding convenience and increased flexibility in payment methods for our customers.

  1. You can enroll for Paperless E-billing option to receive your invoices via email.
  2. You can enroll for Pre-authorized Debits from your bank account for water bill payments.

Please contact ARWater@regionofwaterloo.ca or call 519 502 3628 if you have any questions. For card payments over the phone, please call the secure payment line 226 887 8546.

Use this instruction sheet to better understand your water bill or contact the Region of Waterloo Finance Department with your water billing questions.

North Dumfries and Wellesley Township residents and businesses can submit payment in person, by phone, or through Canada Post.

  1. Direct withdrawal from your bank account. Please call 226-753-2261 to set up direct withdrawals for your bill payments.
  2. Payment online through your financial institution pre-authorized payments, or by cheque payable to Region of Waterloo by mail to Finance/Accounts Receivable, Region of Waterloo, 150 Frederick Street, 4th Floor, Kitchener, ON N2G 4J3.
  3. Payment by phone call  226 887 8546. Office hours are 8:30 a.m. to 4:30 p.m. excluding statutory holidays. Accepted methods of payment are VISA or Master Card. Please contact ARAdmin@regionofwaterloo.ca or call 519 502 3628 if you have any questions. 
  4. Payment in person at main reception 150 Frederick Street, Kitchener. Office hours are 8:30 a.m. to 4:30 p.m. Monday to Friday excluding statutory holidays. Accepted methods of payment are cash, debit card, VISA, Master Card or cheque payable to Region of Waterloo.

Service request forms for North Dumfries and Wellesley Township residents

Applying for a high water bill adjustment

The high water bill adjustment form gathers additional information to determine if a customer in North Dumfries or Wellesley Township with an unusually high water bill may eligible for an adjustment. High water consumption may happen when a property has a plumbing leak in a fixture, faucet or toilet.

Criteria includes:

  • Applies to residential properties only where leak is inside the property, water consumption is three times the previous 12 month average and there is no evidence of tampering of the Region's water meter.
  • Eligible residents can apply once per decade per property. The adjustment to the bill is capped $1750 and is calculated by rebating 50 per cent of the water consumption above the customer’s 12-month average.
  • The adjustment is applied to one invoice only
  • An application must be made within 90 days of the date on the high water bill

Your property does not apply if:

  • It is industrial, institutional or multi residential
  • It was vacant or unattended when the leak occurred 
  • High water usage was for a pool, hot tub, rink, irrigation or legitimate purpose

Complete the Application to review high water bills form.

Additional forms

Online/Editable forms:

PDF forms (must be submitted via email or mail): 

Who to contact about your water service

The location of your homes or business will determine which municipality provides your water services, including your water bill, water meter, storm-water management and shut-off valve.

If the property is in:

Water rates and paying your water bill

User rates and development charges fully fund the costs of municipal tap water distribution and wastewater collection.

User rates

The City or Township - with the exception of the Townships of North Dumfries and Wellesley - where you live sets the user rate. Visit the website of your City or Township for your user rate.

Wholesale rates for Cities and Townships

Wholesale rates for the Cities and Townships are $1.1271 per cubic metre for municipal tap water and $1.3429 per cubic metre for wastewater (sewage).

The Region of Waterloo charges a wholesale rate to the Cities of Cambridge, Kitchener and Waterloo and the Townships of Wilmot and Woolwich to supply treated bulk water and collect wastewater. These municipalities then supply the water and collect wastewater at their set user rate to their residents and businesses.

Paying your water bill

Residents and businesses in Cambridge, Kitchener, Waterloo, Wilmot and Woolwich Townships receive water bills directly from the City or Township. Contact the City or Township with payment questions.

North Dumfries and Wellesley Townships residents and businesses with a municipal water and/or wastewater connection receive water bills from the Region of Waterloo Finance Department. Payment information is available on this page under the Information and forms for North Dumfries and Wellesley Township residents tab.

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