Waterloo Region uses a two-tier system to supply treated water and collect wastewater.
- In North Dumfries and Wellesley Townships, the Region of Waterloo supplies treated water, collects wastewater and bills homes and businesses. Villages that receive their water service directly from the Region of Waterloo include; Ayr, Branchton, Heidelberg, Linwood, Lloyd Brown, Roseville, St. Clements, Wellesley.
- In Cambridge, Kitchener and Waterloo and the Townships of Wilmot and Woolwich, the Region of Waterloo supplies treated water to the municipalities which, in turn, supply the water to the homes and businesses. The Cities and Townships then collect the wastewater from the homes and businesses and return it to the Region of Waterloo for treatment.
| Who to contact about your water service | ||||
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The location of your homes or business will determine which municipality provides your water services, including your water bill, water meter, storm-water management and shut-off valve. If you live in:
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| Water rates | ||||
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User rates and development charges fully fund the costs of municipal tap water distribution and wastewater collection.
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| Paying your water bill | ||||||
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Residents and businesses in Cambridge, Kitchener, Waterloo, Wilmot and Woolwich Townships receive water bills directly from the City or Township. Contact the City or Township with payment questions. North Dumfries and Wellesley Townships residents and businesses with a municipal water and/or wastewater connection receive water bills from the Region of Waterloo Finance Department. Contact the Region of Waterloo Finance Department with your water billing questions. North Dumfries and Wellesley Township residents and businesses can submit payment in person, by phone or through Canada Post.
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| Emergency work | ||||||
| View list of emergency work and repairs. | ||||||
| Submit a service request for North Dumfries and Wellesley Townships | ||||||
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North Dumfries and Wellesley Township residents can use the following forms to submit billing and meter reading service requests. |
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